Haikou Marriott Hotel

Good service. I’m really appreciated of service mind of staffs here.They managed the room and the service immediately without letting us wasting time.the room and view are nice as well.

The hotel staff are not helpful and they didn’t speak English and the service very bad

Goods

Went off peak season, always choose marriot for its kids club and quality rooms.

The hotel room is in bad condition, peeled off wallpaper, and the bed is too soft. Had problem getting out of bed as bed is uncomfortable. I would recommend Ben, he gave us great service when we were there.

Breakfast had a vast selection, but none of it was very good. The sushi would make a Japanese person cry, the sausages and bacon would make an English person cry and you would get a better Chinese breakfast for 10RMB at a local market (baozi and yotiao are from frozen). The main reason for choosing this hotel over other options was the kids club. Unfortunately it is rubbish. A single member of staff doing some origami with leaves or basic art/craft. Requires adult supervision. Very disappointing by international standards. Hotel is very grand, but not maintained to the standard you would expect from the brand. Design of the hotel does not lend itself to Haikou's climate, the communal spaces are not aircondionable and so it is uncomfortably hot. Pool was good, but again needs maintenance. Children especially enjoyed the foam cannon. Room was spacious, clean and cool. Coffee is good. At the time of writing they offer "good night" as a free gift which is a lavender spray. They also offer a free drink on arrival - which just means help yourself to a drink from the fridge in your room. Overall I would recommend paying a bit less and going with a newer hotel closer to the city.