Utente ospite
8 febbraio 2024
A beautiful hotel in an ideal location. My room was compact, but clean and functional. I had a very pleasant first nights sleep, but I experienced issues at breakfast that unfortunately tainted my experience with the staff. One of the girls working at breakfast was especially unpleasant towards me. I was traveling for business and breakfast should be billed back to my employer, which is stated on the booking confirmation. I went to get some breakfast before going to the office and the girl said my breakfast was not included. I explained to her that there is a note on my booking that breakfast is to billed back to my employer. Instead of letting me sit down, she told me that I was wrong and that I needed proof to be allowed have breakfast. I was stunned by this response - all of my details, as well as my employer’s details were on file, there was absolutely no need for such a fuss. She then said she’d have to check with reception and reluctantly let me sit down. Halfway through my breakfast, she came back up to me and said that reception doesn’t have any proof of me being “allowed” to have breakfast and that I need to prove that I can have breakfast, otherwise I have to pay now. I told her I would go to reception after I finished my breakfast. Once at reception, I showed them the itinerary issued to me by my employer, including the hotel booking confirmation which clearly stated that breakfast is to be billed back to the company. Again, the two ladies at reception insisted it wasn’t on the booking. After a few minutes, it was all of a sudden not a problem anymore. Keep in mind, I was on a schedule, I had to leave the hotel by 8:30 to be in the office on time. Due to the ordeal I was late to work. The whole ordeal was made unnecessarily complicated, and unfortunately, a first impression can only be made once.
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