Trout House Village Resort

Would NEVER recommend or stay here again !!!! They do NOT care about you only the money ! I called last January prior to making a reservation to ask about cleaning products used as I have asthma and scents trigger it and I am medically documented allergic to Febreze whether it’s in a product or as air spray . I was assured they do not use Febreze and use odoban. 2 weeks ago I sent a follow up email prior to my arrival on sept 23 to be sure on scents was reassured card was marked not to worry. Well we checked In 23rd we were tired and hungry just brought our luggage in and went to get dinner. Upon return we brought luggage up to bedroom and seen gain detergent by washer at which point I became concerned. Went to bed and woke to use bathroom and felt unsteady I called fir my husband who was still downstairs he came up turned AC on more thinking was hot ; by morning we both realized I was in asthma and how strong the odor was in the bedroom ; couple hours later returned from lunch at the windchill and I fell outside and also had other symptoms. Called fir medical advice was told without being seen they could not diagnose over phone but given my asthma history and telling them gain was used they felt I had a servere asthma attack and my oxygen level was to low . At this point I could not walk without my husband helping me . We wanted to leave but due to I was unable to walk at that point until we got my asthma stabilized and figured we would be charged the $$$ still owed and so spent remaining 5 nights sleeping on a chair and trying to breathe. Upon checkout female clerk didn’t seem to know what to say when my husband told her of our displeasure then using the gain detergent making me severely ill ! We then drive 300 miles home with ALL of our belongings smelling causing more asthma and our 2 dogs smelly as well . Now the tedious task of washing everything ! Never again ! Next time we will go to our usual O Sullivans where they care about their guests . Never again Trout House ! Our vacation was ruined due to your neglect !!!