Saxx Hotel "Am Theater Karree"

乾淨清潔，安全。服務很好。櫃檯人員親切和藹。 有機會拜訪 德國 Hagen。會在住此家飯店。 不過離車站有點距離。

Terrible service! This hotel has terrible service. Don't stay here if you have expectations of customer service after 9pm nor expectations that the cleaning staff will refill ANYTHING in your room. I arrived back at the hotel on my second night and there is no one to communicate with because they completely shut down the front desk. I found there was no cleaning done in my room. I wanted a coffee but the pods weren't replaced and the kleenex box was empty. They advertise a whatsapp account if you have any questions. I sent a message an hour before they close but I never got a reply. They finally got back to me the next morning and they didn't even bother to ask what i needed help with. When I told them this, it took them 3 hrs to get back to me. What is the point of having this technology if it takes 3 hrs to get a reply and you ignore your guests when they need something? Additionally, the night entrance is in the back parking lot which is pitch black. I barely felt comfortable using this entrance, I can't imagine being a woman. This is unacceptable! No staff, no way to communicate after hours and an entrance that makes you feel unsafe . The room I had was nice and spacious and it provided all the basic necessities one would expect. Unfortunately, I had to open the window each night when i came back because the room had a weird smell as did the hallway. It went away after i opened the windows. Over-all a disappointing hotel and I would never stay in another saxx brand again.

The staff were very helpful and friendly. A small fridge in the room would be good, everything else was excellent

All super, great stagg

Ein modernes Hotel, mitten im Stadtzentrum von Hagen gelegen. Sehr schick eingerichtet, toller Superior Room, großzügung und bequem, Bad sehr modern. Alle Räume waren sehr sauber. Das Frühstück eine "2". Besonders muss man den netten Herrn an der Rezeption, später auch Bar, erwähnen! Seine Freundlichkeit und Hilfsbereitschaft stachen besonders hervor (1+) und bleiben in Erinnerung!

Wir haben uns rundum wohlgefühlt. Nettes Personal, ruhige und top ausgestattete und sauberer Zimmer. Wir kommen definitiv wieder!