Hotel in zona The Big Orange Jungle, Gwinnett County

Residence Inn è la nostra scelta preferita, ma la posizione Duluth ha seriamente bisogno di alcune manutenzioni e formazione del personale. Non avevamo pendenti in nessuno dei due camere da letto, nessun suono sulla TV, illuminazione di buio, il tubo ci voleva ore per sdraiare, i pannelli di base erano un casino, si sono ritirate, hanno preso tutte le tute e hanno lasciato una tovagliola pulita, Ho svuotato la spazzatura e ho trovato il sacchetto di plastica sostitutivo nella mia borsa di make-up, le catene profumavano di cucina, il colazione caldo era fuori di uova, salsa & muffin inglese ... Potrei continuare, ma il punto è, non mi aspettavo questo da un Marriott. Sono costretti a parcheggio che è inutile perché sono nelle periferie e hanno il loro stesso destino. Solo un modo per fare soldi. Ci siamo trasferiti qui molte volte negli ultimi 10 anni e l'hotel è andato in collina. Il personale del desk front era piacevole e utile. La persona del colazione era accentuata e mi ha preso, quando ho chiesto di mancare i cibi caldi. Cerchiamo di trovare un altro alloggio quando visiteremo Atlanta.

Posizione e servizi meravigliosi. Vorrei che la reception fosse un po' più cordiale e comprensiva. Ho trovato dei capelli nel mio letto, quindi anche il servizio di pulizia avrebbe potuto essere un po' più attento.

Worst hotel customer experience I've ever had. I need to book a hotel room for a family member who was traveling in an emergency situation. I called Hilton reservation line, and they assured me that it would be no problem for her to check in because I added her to the reservation, prepaid the room, and could complete a form to cover any incidental charges. Jermaine at the front desk was extremely rude to her when she went to check in. I called him and said that she was trying to check in, and he again said that he would not be letting her check in and I could call the reservation line and ask for their help. He then cancelled my prepaid reservation on the spot without telling me and would not answer the telephone when I asked the service representative on the Hilton reservation line to call him and resolve the issue. When I tried to call him back directly to clarify, he told me that he was not going to let her check in, and that he didn't need to explain anything to me, and that he was going to hang up on me (which he did). I don't think I've ever been told that I was going to be hung up on by a customer service provider. I still don't know why this happened, and the Hilton customer service person I spoke to on the reservation line confirmed that the situation did not make any sense. To top it all off, I was told that I would still be paying for the reservation, even though it had been cancelled, because it was prepaid. I tried to book this hotel to make a difficult situation for a close family member a little better. Instead she was treated terribly, sat in the parking lot of a hotel in an unfamiliar city for an hour while I tried to sort it out, and ultimately left exhausted, with no room. Hilton and specifically Jermaine, made a bad situation much worse. Anyone considering a booking at this or any other Hilton property should give my experience some thought first.

I stayed here for one night for a nearby wedding. As such, I didn't spend much time in the hotel. The room was, clean, updated, and spacious. The room rate was reasonable. They have an on-site restaurant and bar, which is convenient since it's a suburban location. I used the on-site laundry, and everything was in good working order. Staff were polite. I didn't have a car, but I noticed there was plenty of surface lot parking. They have a complimentary shuttle at certain hours for trips within a three-mile radius. I came from midtown Atlanta and unfortunately the Marta does not come out that far, but saved some money taking the Marta to Doraville station and catching a cab at the taxi stand. The Lyft ride to the airport the next morning in light traffic was 45 minutes.

I recently had an outstanding experience with Wayne, at the Atlanta Marriott Peachtree Corners, that truly exceeded my expectations. Wayne not only resolved my issue promptly but also followed up to ensure everything was as we discussed. Thanks to his immediate response, I was able to get the issue (which was my mistake) fixed, and my company’s concerns were extinguished. Wayne provided excellent customer service and professionalism, along with treating me with compassion and concern in my panic state. I am incredibly grateful for the exceptional service I received from Wayne and will be recommending Marriott – specifically the Atlanta Marriott at Peachtree Corners - to colleagues, family, and friends.

I stayed at this hotel whilst on vacation with my sons visiting family in Atlanta. From the moment I walked in the door I was greeted by the very friendly staff member Sandy, she gave us such a warm welcome and made us feel at home. She couldn't help us enough and having had a really bad experience on our first night at a different hotel by the airport, this was such a different experience. We ended up staying 5 nights in total and I would highly recommend this hotel. Rooms were lovely, clean, very comfortable. Breakfast was lovely too, great location for getting around. Thanks to Sandy and all the staff, you really made our visit a memorable one. ⭐️⭐️⭐️⭐️⭐️⭐️