Hotel in zona Basilica di Nostra Signora di Guadalupe, Gustavo A. Madero

Las habitaciones son amplias y cómodas. Me gusto que exista estacionamiento lo cual es muy practico cuando llevas automóvil. La ubicación e instalaciones. Es de negocios, familiar. Esta muy céntrico y cerca de Plaza Tepeyac. Tengan por seguro que regresare con ustedes

Me contacte vía telefónica al hotel y me atendió el Lic. Cristian Ibáñez quien amablemente me brindo toda la información del costo de la habitación formas de pago me dio el seguimiento como cliente brindarme en todo momento el apoyo para la reservación y pago de las mismas excelente atención por parte de él. El hotel muy bonitas las instalaciones y muy agradables las 3 veces que he venido en este mes me siento como en casa, las amas de llave también me brindaron todo su apoyo si me hacía falta algo en mi habitación la limpieza estupenda la limpieza, iluminación,toallas todo muy agradable espero volver pronto. Muchas gracias.

I stayed at Hotel Brasilia the night of October 25, 2022. I paid 1,050 pesos for a room on the fifth floor with a single bed. This converted to 53.02 USD when I paid with my debit card. This included a buffet breakfast. Positives: Close to several bus stations. The room was clean, quiet, and safe. There was no air conditioning, but it was comfortable until late morning when the sun began to heat the room. There was plenty of hot water in the shower. The breakfast buffet was excellent. Negatives: There is wifi, but the signal was weak and inconsistent in the room I was in. It was better in the restaurant. I would have liked to be able to open a window a little more to let in some fresh air. I understand safety concerns, but I also like good air circulation while I sleep.

Excelente servicio por parte de todo el Staff del hotel, la recepcionista muy atenta y en todo momento dando los detalles sobre nuestro alojamiento, el desayuno incluido muy rico y sobre todo el trato del Sr. Armando que fue excelente en todo momento, muy amable, atento y servicial, gracias a personas cómo él, hacen la estancia muy amena, recomiendo muchísimo Hotel City Express La Villa!

Pessimo hotel, cattiva attenzione, impianti trascurati, settore molto solitario, abbiamo avuto un coperchio bruciato con sigaretta, le condizioni di asciugamani non sembravano migliori, questo funziona anche come motel occasionale . Le migliori opzioni di hotel possono essere trovate in migliori siti e allo stesso prezzo.

Ok, buona posizione .... All fine

First stop of our honeymoon was at Courtyard Vallejo. I told them before to make sure everything goes smoothly. They couldn't care ess. We arrived late in the evening and had to get up at 4am to catch our balloon ride over Teotihuacan. Sadly we found black hair in the bed (we are both blonde). Removed it. Found another one. Removed it. Found another one. Removed it. Found 15 more in the bed, found even more in the bathroom as well, stains on the linen and the pillows. I went to the reception demanding a quick room change, got denied but someone should come and change the bed linen. I went back to the room, after 30 min I called the reception. 10 min later a guy came and took photos, he didn't speak English so called the reception. I got asked if I wanted the bed linen to get changed. ***? Seriously? That's what I was waiting for for 45 minutes now. The guy left and came back after another 15 minutes with ”fresh” bed linen. Changed everything and left. We checked the bed, another ~10 black hairs in the ”fresh” bed linen and stains on one of the ”fresh” pillows. We cleaned it ourselves as the hotel didn't seem capable of doing so (and we didn't wanted to lose another 1-1,5h). That's not what we expected from the start of our honeymoon. The hotel failed to meet minimum standards, declined room change and the ”solution” didn't make it any better while stealing precious sleeping time. I don't want to clean hotel rooms at 11pm, I want to sleep when I have to get up at 4am. To be honest, I don't want to clean hotel rooms at all. As a titanium I haven't seen something like that in hundreds of stays and this is the first time I've ever asked for a compensation and an apology from the hotel. So far the responses haven't been appropriate at all. I added pictures (just my pics, my wife has more) from before and after the linen change and some from the bathroom. The room itself and the hotel were in okayish condition, it didn't feel new at all (as some wrote here) and definitely not inviting. We chose the hotel due to the location nearby the airport kind of enroute to Teotihuacan. Would never return by any means. If you like clean rooms and/or service in general don't come here.