Hotel in zona Fnac, Guipuzcoa Province

I was emailed a code to get into the property, there was no one on reception to welcome me. I booked in a hurry and my bad, didnt realise this is a digital property, I have never heard of such a thing. I managed to get into the building, found the room numbering system very confusing, the lovely cleaning man who spoke no English assisted me to my room where we discovered my door code would not open the dorm room door. After ten tries he went and got a card and I managed to open at door. It was at this point that an ungodly stench, reminiscent of a football team locker room after a game, hit me in the face. It was absolutely disgusting. There were five sweaty guys in their marinating in each others stench. It was after midnight, I was exhausted, I went to bed. Immediately in the morning I went to the front desk and asked to be moved, there was a bit of mucking about because the lovely girl there was only admin and had to call someone else who had to call me back...the answer was pretty straight - You booked a share room, deal with it. I asked for a refund and was told No. I took breakfast which was extremely basic. I had to return to the room, opened the curtains and the window as wide as it would go to air the room out. I'd say this place isn't bad unless you have an issue, then you are on your own. The facilities are pretty average. They have only one washing machine and dryer for the entire hostel and the bathrooms on my floor, the toilet was half broken and only one out of two showers had a door that locked. It is quite far from the center of town. To top it off, I had twice emailed the hostel to advise I have a disability and require a bottom bunk and to ask if they have a private fridge where I could store my medication. They never responded and my meds need to be in the fridge, I had no choice but to leave them in the very small and hardly sterile or secure, common room fridge. When I retrieved the bag on the last day, more than half my medicine was missing. Very expensive and much needed medicine. I came away with a six month supply, now reduced to six weeks and I can not afford to replace them. Not a happy camper but what can you do ? I left but hey, it is cheap and you might have a better experience.

Personale molto gentile, strutture corrette e funzionali, è costoso per essere un ostello ma normale per i prezzi della città. E 'distante dal centro, ma non ci interessa perché ci piace camminare. Dobbiamo camminare 30 minuti al centro. Se non perdoniamo, siamo stati 3 notti e alle 3 abbiamo trovato una cucina sporca. Le camere non sono ben ventilate e gli aromi erano insopportabili. Puzza abbastanza male anche se non c'è nessuno dentro così è che forse è umidità o le lenzuola hanno bisogno di cambiare****. Si passa molto calore quando fuori la temperatura è molto fresca ma non si può aprire finestre di accumulatione e si inclina l'aria. L'ambiente è buono, ti offrono caffè e biscotti e le docce sono buone, ma non tornerei perché non dorme bene.

Buona cura, camere rinnovate, pulizia e buona combinazione di trasporto pubblico con il centro di San Sebastián.

L’hotel era molto pulito! Il letto super comodo! Come una bella buona sorpresa

La posizione è buona se si dispone di una macchina, non è vicino (distanza passeggiata) alla città, ma allo stesso tempo è davvero buona posizione. Il servizio è fantastico, tutti sono stati gentili con noi e si sono impegnati a aiutare se ci chiedevamo qualcosa. Il personale del bar Snack (caffetteria) è il migliore dei migliori, così come il personale di manutenzione. L'unica cosa cattiva è stata l'AC, non abbiamo idea se fosse ”caldo” per il nuovo ordine o per qualcosa di diverso, ma purtroppo la posizione dell'hotel è così vicino ad un'autostrada, la stanza era tranquilla e buona, ma cerchiamo di dormire un po' più freddo, e con la finestra aperta era impossibile

We had an excellent stay in this lovely hotel. Spacious rooms, a beautiful view, great food and wine in the restaurant and most of all an extremely warm welcome from our hosts. This was an ideal stop before the ferry in Bilbao the next morning.

Wow! The hotel was a dream, the room was amazing with the most stunning views across the roof tops of the town towards the misty cloud topped mountains in the distance. The hotel manager Inigo was super lovely, really friendly, helpful and so sociable he made the stay in an already perfect setting 5* I can recommend eating at the hotel one night rather than always venturing out it was really lovely and the birthday cake with candle & the whole restaurant singing to my best friend made his night. The grounds are kept beautifully and as an eco site surrounded by fruit trees, a really lovely place to enjoy a glass of wine ( which the manager Inigo made some excellent suggestions of) and to sit back and just enjoy the breathtaking scenery. All of the hotel staff were lovely without exception ( quite rare). Recommend the drive to Donostia ( San Sebastián) lovely day out, also to Bilbao for the Guggenheim Museum but coming back to this gem nestled in the foot hills is what made it special