Residence Inn Greensboro Airport

After having to cancel a stay at the near by Wingate due to MOLD…we were fortunate in finding the Residence Inn. The room was clean, mold free, and had a kitchen that was very useful. Staff was friendly, breakfast was good and the pool open and heated.

Lest start with the fact that almost all of the staff is ridiculously rude for absolutely no reason attitude 24/8 only employee I appreciate was will at the front desk every time I expressed a issue he listens and tries to give advice to help instead of justifying the actions of the hotel. I PAID $170 plus$20 deposit and they kept trying to charge my card $200. I stayed a total of three nights the first night they charge 200 and also the second the third night which was my last night I put my foot down and told them that I would not be paying $200 for a $190 stay especially when I couldn’t even get a decent breakfast in the morning all they had to offer was oatmeal, bananas, and apples because I am a vegetarian but that wasn’t the whole reason of why I was not going to pay $200. The issue happened when I had my card unlocked and it automatically authorized for $200 when I knew that it was only supposed to be $190 so when I asked the guy at the front desk he told me that I was wrong. He told me that it was supposed to be $170 plus tax then when I showed him on my iPad that the $170 was included with tax he then went back on what he said and said oh yeah it’s supposed to be $151 plus tax so at that point I felt played and I felt lied to. I was very upset. So the next day when I went downstairs to pay for my room, I only made sure I had $190 on my card so when they went to swipe my card he said that it was declined I said no sir it has exactly the amount that’s supposed to be on there it has $191 on there to be exact. Is that how much the room is supposed to be? he proceeded to say in a very demanding voice and tone NO! There should be $200 on the card AND I PROCEEDED TO EXPLAIN TO HIM THAT MY RESERVATION ON THE BONVOY APP CLEARLY STATED THAT MY REGISTRATION WAS ONLY SUPPOSED TO BE $170 WITH TAX INCLUDED AND ANYBODY WHO USES THE BONVOY APP KNOWS THAT TAX IS ALWAYS INCLUDED IN THE FULL PRICE AND LESS YOU HAVE TO PAY A DEPOSIT WHICH WAS THE $20 WHICH WOULD HAVE BEEN THE $190 THAT WAS ON MY CARD HE THEN PROCEEDED TO MAKE IT SEEM LIKE HE WAS MAKING AN EXCEPTION TO SOME THING THAT WAS ALREADY SUPPOSED TO HAVE BEEN DONE THE DAY BEFORE AND HE SAID WELL I’LL MAKE TWO SEPARATE CHARGES. I’LL PUT A CHARGE FOR $170 AND ONE CHARGE FOR $20 AND THAT’LL COVER IT I SAID OK THAT IS FINE. I’M NOT UNDERSTANDING WHY THIS COULDN’T HAVE BEEN DONE ANY SOONER THE DAY BEFORE OF THIS INCIDENT I HAD A REALLY BAD ARGUMENT WITH THE GUY AT THE FRONT DESK. HE’S A HEAVYSET WHITE MALE, A LITTLE OLDER, AND HE LITERALLY HAD A FULL-BLOWN ARGUMENT WITH ME ABOUT HOW MUCH I WAS SUPPOSED TO BE PAYING FOR THE ROOM SO AFTER THAT , THE ONLY ISSUE THAT I HAD WAS WITH THE BREAKFAST FOR ME TO BE PAYING ALMOST $200 A NIGHT AND THE ONLY THING THAT THEY ARE OFFERING THAT IS NOT MEATS OF OR A PART OF ANIMALS IS OATMEAL AND FRESH FRUIT AND THAT IS ABSOLUTELY NOT FAIR I’M CONFUSED SO JUST BECAUSE I DON’T WANT TO EAT MEAT I JUST HAVE TO BE PRETTY MUCH HUNGRY? IT’S NOT FAIR AT ALL AND SO I EXPRESSED M

Pick a different hotel if you can. I travel all over for business. I picked this because of the name and reputation the name has. This specific location does everything in my opinion at the minimum requirement - checkbox management (no above and beyond here). My guess is management does not realize they are in the hospitality business, they just think they are in "business" and that treatment resonates to all of the guests and employees (except Raven at the front desk...she was amazing, if you own a business in the area -hire her!). There are 5-6 hotels across the street here - check them out.

* I was given a key to a room that had already been rented out. My 8 year old enjoys traveling so she always opens up the door to the room upon opening the door to the room we discovered that the room had already been occupied and the couple was engaging in sexual activities. * And several of the rooms the railings in the bathroom were broken off. I explained this to the manager but to her ignorance she thought that we were referring to bathroom towels. I am traveling with my father who is a senior handicap veteran. It is very important that The railings are secure because they are stabilizing a A person. that is unable to stand on his own. Prior to booking the room we call the hotel and both the rooms directly with the hotel to avoid this type of issue. * The amenities that were mentioned on the website we're not available. * During checking we were informed that the hotel was under renovations the locks were being changed and shampooing of a carpet. * The hotel was selling out and there were limited amount of rooms available. We were encouraged by management to try and sister property. * We missed our engagement that we traveled 8 hours. We were completely ignored by Find management. Our concerns were never addressed properly. I'm very disgusted in the treatment that we received at a Marriott property.

This used to be a good hotel. It has recently gone downhill to the point where I would compare it to a 2 star hotel. The breakfast is lacking. It was good before, but its bad now. The property is no longer being maintained properly. The drapes in my room wouldn't close completely, they had big visible stains, and even had holes in them. There were very dark water stains on the ceiling. The tub had issues. I was at the his hotel from Tuesday to Friday and my room was never cleaned. In the past, the staff was friendly and helpful. Not so much now. It felt like a cheap motel. I will not be staying here again.

When i made my reservation i called and asked if hotel offers a crib. The front desk said “yes” which is listed on their amenities on their website also. I messaged through Bonvoy app on my way to the hotel if we can have a crib in our room. They responded “We will take care of that for you”. Arrived at the hotel around 10:00 PM after 12 hours drive with my 5 and 2 year old. We went to the room and there is no crib. Went to the front desk and person at the desk told me they don’t have cribs after Covid. I explained him my previous communication with the hotel and told him it doesn’t make sense, it’s a Marriott standard. He repeated the same thing to shut me off. I was chasing open stores to find a crib around 10:30 PM so I can put my exhausted 2 year old to sleep after a long ride. Next day I talked to the operations manager Robert and he apologized and said he will be crediting me my first night back due to inconvenience. When I was checking out I explained the person at the front desk my conversation with Robert and asked her when should I expect the credit to be applied. She said she is a General Manager and they don’t credit entire night. When I repeated her what her own manager told me, she said I need to follow up with him to make sure it’s correct. Then she added that she is not calling me a liar but she needs to confirm. I didn’t hear anything back from them for two days after checking out so I called Marriott Customer Service to explain what’s going on. Shortly after Operations Manager Robert emailed me and said he is applying my refund and I should be seeing it in 10 business days. After 10 days I still didn’t see anything applied to my account by the hotel neither any follow up communication I received from them. It’s way different experience than you receive from any other Marriott property you would stay at. If this hotel be inspected my Marriott they would have major concerns to keep their brand on it. Rooms and public areas are the dirtiest I have ever seen at any hotel. We had a blood stain on shower curtain, after how they failed communicating with me I didn’t even want to bring that up. Breakfast was awful. Front desk associates are rude but you understand why when you meet with GM. This hotel has no clue what customer service means. This is not a Marriott experience. Don’t let that Residence Inn sign they put up on their wall to fool you.