NAU Salgados Palace

I DO NOT RECOMMEND- worst hotel i have ever been to almost turned our holiday into a living hell…we had to check out 1. NOT A FIVE STAR dont be fooled 2star at best-possibly got a five star because of the golf course pools etc but zero quality 2. FOOD QUALITY IS EXTREMELY POOR and the main restaurant is manic (felt like a crazy circus, plates being scrapped soo loudly) had a cocktail that tasted like medicine…wine was basically jet fuel 3.POOR SERVICE-STAFF ARE VERY UNAPPROACHABLE its almost like they dont want to be there…esp the guest relations manager, they dont seem to take critism and feedback well 4.THE ARCHTECTURE OF THE BUILDING SO WEIRD AND HAS WEIRD DARK CORNERS AND POOR LIGHTING 5. NOT COUPLE FRIENDLY. The hotel is mainly for families they have a full kindergarten going on in there you cant relax neither are there quiet spaces to go to Summary If you want quality,relaxation and are a couple go somewhere else Its all quantity and zero quality

ABSOLUTELY AMAZING! I have no words to describe how amazing this hotel is! Perfect place, astonishing rooms, great staff. Super clean, great food, and the swimming pool area is just great. The hotel is nearby the beach so you can actually take a walk there every time that you want.

The hotel is luxurious. I had a bad experience with the receptionists. They haven't passed the information through themselves and unfortunately because of this we were waiting for hop on hop of bus 1 hour at the bus stop on 30°C . One month ago the have had an update for the bus timing,but they didn't know about this. The lobby bar according the capacity of the hotel guests is super tiny. Everything else I was happy with!

I had high expectations for the hotel, but i was a little disappointed. The rooms are nice and we had a nice view to the pools. But the hotel it's very busy, the pools were always full (but that comes with the high season I guess), but the worst it's really the meals. The food it's ok, but the service it's not good. Food everywhere (floor, tables, etc), hard to get a clean table. Maybe it would improve if they set schedules and that way they don't have 90% of the hotel going to eat at the same time. On the other side, the activities for the kids are great, my daughter loved the magic show, and the front desk people are great. I wanted to charge my car and even not having a slot that would fit to my schedule, they went above and beyond to find me a slot and they made it, event after I told them that it was not a problem and I could live without charging my car. That it's what I expect from a 5 star hotel. I heard that the property it will start operating under the Marriott brand, so I expect some improvements there, and I will probably return to try it out.

Completely agree with 'Hellie72' everything that was written was spot on!!! Even down to the dismal corridors. The one meal per stay in the Moonlight restaurant was heaven as you could actually hear yourself speak and fabulous friendly staff. Having nowhere for adults to go and chill out without hearing constant babies or toddlers screaming would be great! What is that all about not being able to eat at the 19th Hole restaurant! It's the Pool bar/restaurant and we should be able to choose to eat there any day not just one a week!! The hotel seems to go really big but such a lot of wasted space! 5 star you are not!!

We’ve stayed in a couple of Tui blue couples only hotels in the last couple of years and always been impressed. We booked this one through tui and stupidly expected the same. First impressions are good. A large modern looking building and you walk into a really impressive huge hall type lobby. Modern furniture, light and airy. Reception staff were polite but almost robotic and that sums up the staff throughout the resort - no one makes conversation or smiles or asks about your stay. Our room was on the ground floor, we walked along the darkest dingiest corridor ever to reach it. Again first impressions the room looked lovely but the lighting in there was poor and the bed was two singles pushed together and held by a sheet. The beds were uncomfortable with soft pillows - by night 4 we were both struggling with back and neck ache. View from the balcony was an empty swimming pool and a lot of trees - again no natural light. Room did get serviced daily. The food was poor - standard euro catering but the dining room noisy, crowded and chaotic. Our one permitted visit to the moonlight a la carte (lovely views) was a break from this rugby scrum but the food mediocre. Service was poor up here and our dining companions all had very young children still roaming around at 9pm. Whilst this resort is not advertised as adult only, there was not one single area that was adult only and I have no issue with family holidays but would’ve been nice to enjoy a drink without young children running about late at night. The nine hole bar area - again you’re permitted one visit during your stay (heaven help you if you try and eat there and you’ve not booked even though it was half empty most days!) and the food again is mediocre. It then turns into a snack bar at 4pm and offers a good choice of food - why not have this open to everyone from 12pm as a lunch option? It’s like they are trying to have exclusive areas but somewhere that serves lunch on plastic plates? Doesn’t cut it! All in all disappointing. Place was full of young families. Staff unengaging. Food unimaginative. Dark and unappealing room. And not cheap. Definately will not be returning and would not recommend to couples - family resort for sure. One of the only perks was the shuttle service to the local beach which was free and a nice break from the hotel.