Luxury Suites Riverfront GYE

I booked and paid in full upfront for this hotel through American Express Travel, expecting a smooth and trustworthy experience. Instead, what I got was the worst hotel experience I’ve had anywhere in the world. My family and I were flying in from the U.S. and, knowing we’d arrive late due to our flight schedule and immigration, I called ahead to inform the hotel that we’d be checking in after 9:00 PM. Their website clearly states they have a 24/7 front desk, so I didn’t expect any issues. To my surprise, I was informed—after paying in full—that we would be charged an additional $30 late check-in fee. This was never disclosed during booking, in the confirmation, or anywhere on my American Express receipt. When I explained this, the staff member named Marcos was completely unwilling to help. Marcos was close-minded, unprofessional, and displayed a ‘not my problem’ attitude. He refused to waive the hidden fee, despite knowing that I booked through a reputable platform and provided advance notice. Worse, he even told me to cancel the reservation with American Express if I didn’t like it—but when AmEx got involved, he refused to refund anything at all. It became obvious that his only goal was to extract more money through this shady, undisclosed charge. His tone was dismissive, condescending, and outright hostile. He made no effort to resolve the issue or provide a solution. I was so disgusted by his behavior and the hotel's lack of transparency that I refused to pay the fee and chose not to stay there at all. In short: you couldn’t pay me to return to this place. ✔ Hidden fees after payment ✔ Rude and unhelpful staff ✔ Refusal to honor their own 24/7 front desk promise ✔ Zero care for customer experience If you value your money, peace of mind, or basic decency—run far away from this hotel. Do not book here.

This place has a great view. The owner was so helpful and we felt safe, so many places to eat and hang out. We enjoy this place and man did I sleep well

I stayed 2 nights at RiverFront 1 with my family and I can comment that my stay was pleasant, a quiet place to rest, I also want to highlight that the place is very safe inside and outside the building. Also the agent (Marcos Vargas) was very helpful although I did not meet him in person, he was very attentive in providing us with additional service and the person Giovanna was very respectful and kind to us. As a suggestion to anyone who wants to stay here for more than a day, I recommend bringing your own personal hygiene items and groceries for the time you plan to stay. Note: the apartment is equipped with kitchen utensils, coffee maker, toaster and microwave oven. In summary I recommend staying at RiverFront 1

The apartment has everything you need to feel at home with a beautiful river view. The area is very safe and you can walk at night.

I stay for one night. Very convenient, clean, safe and comfortable.

EXCELENTE COMUNICACIÓN EXCELENTE PROPIEDAD VOLVERÉ CON SEGURIDAD. MUCHAS GRACIAS