Città del Guatemala: i migliori hotel con palestra

Considerando la classificazione dell'hotel, mi aspettavo un miglior servizio. Non era un cattivo servizio ma non in coppia con altri hotel 4/5 stelle ho fatto visita in tutto il mondo. La stanza era pulita e confortevole, anche se l'interno è un po' obsoleti. Probabilmente scelgo di rimanere altrove la prossima volta per il prezzo.

Il giorno dopo, ho soggiornato brevemente all'hotel a causa di un arrivo tardivo e di un volo precoce, ma la stanza era decente e era vicino all'aeroporto, che era tutto ciò che conta. Quando ho controllato all'inizio della mattina non c'era nessuno che mi avrebbe controllato, quindi ho appena dato la carta chiave alla sicurezza.

I stayed two nights in this hotel with a small tour group. We’d just spent two nights in a small B&B in Copan Ruinas I enjoyed the contrast between the two. This is a high-rise with gym, refrigerator in the room, diligent housekeeping and reasonably-priced room service. I wasn’t feeling well the first morning and put out the Do Not Disturb sign. In the early afternoon when I was feeling better, they actually called and asked if I wanted housekeeping service! I did so they sent someone up. I got room service the night before-Shrimp taquitos a la diabla. They arrived piping hot and were very good. I didn’t check out the gym. Breakfast buffet was the largest and most varied of any on the trip so far. I felt bad that I’d missed the first day due to not feeling well! Restaurants of every type available in walking distance. Just watch the traffic if you’re on foot!

La mia camera aveva 3 letti matrimoniali con divano e una grande TV. La vista era direttamente nel giardino di Marriott lungo la strada. Tuttavia, era molto confortevole. Il centro commerciale di Oakland e la città di Dollar City sono a circa 15 minuti a piedi dall'hotel.

Sono rimasto qui due volte con un gruppo nel marzo 2023. Durante il mio primo soggiorno, la mia stanza non era pulita come avrebbe potuto, ma durante il mio secondo soggiorno, ero in una torre diversa e la stanza era molto più pulita. Le camere sono molto spaziose e il personale è molto amichevole. Due cose renderebbero l'hotel ancora meglio: le bottiglie d'acqua nelle camere degli ospiti sarebbero molto utili. Inoltre, con i numeri di camera etichettati nel lobby. Per esempio, era difficile sapere quale torre era nella mia stanza, perché non c'erano segni nel lobby che indicavano quale torre andare. Tuttavia, era un hotel molto bello. Il buffet di colazione era incredibile e tutto il personale era eccellente!

The room was very nicely set up. We had a kitchenette to prepare food if we chose to. The only thing missing in the kitchen was a bottle opener. The hotel staff provided us with one. Everyone was friendly. We had an upper floor room which provided a wonderful view of the city. Very convenient location. To shopping and eating.

I've been a loyal customer, staying at this hotel on average twice a year for the past 25 years. Yes, that includes the period prior to the hotel being a Hilton. The last time I stayed I had an issue with the reception desk, but now it was worse. Turns out that I was ”upgraded” to a Jr. Suite, something I didn't want because most of the upgraded rooms face the loud highway. I explained that I preferred a garden facing room regardless of the upgrade, but they couldn't accommodate me because they had no availability of those rooms. So, I accepted the upgrade, but because the room wasn't ready, I left telling the front desk that I would be back later that night. I came back close to 9:00pm to find that indeed my room was facing the highway, but then the surprise...the room had no windows! Oh yes, there was glass where windows were supposed to be, but they were frosted or white. Needless to say, you couldn't see out and it felt like a cave! Well, it was late so I decide to go to sleep and deal with it in the morning. Morning came, I went to the front desk and told them how unhappy I was and that the room was unacceptable and that I wanted to leave given that they couldn't accommodate my request. Well, to my surprise they were going to charge me the penalty for checking out early. I explained that it was not my fault, that they should check with the manager. They then offered a room next to the elevator which I declined. Explaining that it was okay if they had no availability, and that I would just leave. No issue, those things happen and I would be back another time. I went back to the room to gather my bags came back to the front desk to check out and yes, the manager had said NO to my request to not charge the penalty so I had to pay the $25 plus tax. What a stupid move by the hotel, after 25 years, they had lost a client for $25. Amazing! Of course I will never stay at the hotel ever again and will do what I can to tell everyone my story.

L'hôtel est vraiment fantastique, un peu vétuste car bâtiment historique, il manque une touche de modernité, c'est évident, mais il est bien entretenu et très joli. Une piscine dans la cour, entourée d'un jardin exotique, pour passer des heures de fainéantise allongé sur un transat avec une Margarita à la main. Les chambres spacieuses et la literie commode. Les oreillers pas très bons, j’avoue. Le Personnel vraiment attentif, super aimable, très gentils, ils méritent ma reconnaissance. La cuisine je ne recommande pas, en réalité c’est un désastre. J’ai commandé une entrée et un plat et ils m’ont tout amené au même temps. C’est une cuisine au microondes, le poulet sauce béchamel (il devait être un poulet nain), raide et sec, j’avais demandé sans sauce et ils ont mis une chose blanchâtre, liquide, avec des grumeaux, que je n’ai pas réussi à déterminer. La soupe d’haricots sans aucun intérêt, de la purée en boite diluée et réchauffée (au microondes aussi). Les Frites surgelées, évidement. Une petite serviette en papier, bas de gamme, juste pour moucher la trompe d’un moustique, contraste avec des nappes en tissu blanc sur les tables de la salle à manger.

We booked 2 nights here via AmX travel desk. We (kids) were disappointed to discover that the pool was closed down. We assume AmX were not informed. They had an agreement with a pool near by, but it looked pretty bad. We tried to leave after one night to WestIn down the road, which had much better amenities (at a slightly higher price point). We were told this was not possible without paying a penalty. The room was also dated; bathroom was very old and a/c in the room was ineffective. On a positive note, Markets restaurant was excellent (see separate review). Staff were also helpful.

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just