The Brown, Guatape, Autograph Collection

Отель новый и чистый 🧼

1. I could not communicate with the hotel by email or phone until I arrived at the front desk and was given a what’s app number that actually worked and never did they return any emails 2. The front desk staff was slow and inefficient during the entire stay 3. The walls of the rooms would allow me to listen to my next door room’s conversations 4. Cleaning staff stated at 7 am with a fun and laughter conversation directly in a a small room right by my room 5. The mattress was tired and lumpy with permanent indentations on each side of the king bed with pillows that would not support a child’s neck 6. I stayed 5 night at 300 dollars per night and on the 4th and fifth night they had a large party with music blaring and tic tok motorcycle transports going buy until 3 am each night 7. The road to and from hotel to Guatapé and el Peñol was dirt and felt like I was placing my life in danger riding in taxis 8. We lost power twice during the stay 9. I was not allowed to bring my own insulated cup to the pool to drink the hotels drinks out of and was rudely treated by an non English speaking person 10. I noticed many of the females wearing garments that were clearly against the rules we were given by the front desk at breakfast lunch and dinner along with pool attire 11. Three times we had people arguing into the night in rooms and hallways waking me up at 2-4am 12. I believed that what I was getting was a quiet secluded hotel not a weekend party

I had a terrible checkin experience at this property, they ask for physical ID for every single person staying and my wife had a picture of the passport as walking with those documents in Colombia is risky. So we explained the situation and the lobby receptionist was rude and referred us to read the law. The property is beautiful but the service and the staff has a lot to improve. We escalated the situation and the manager was kind enough to understand and help us. I stayed before at Domus glamping and the experience was 1000% better than this luxury hotel. I wouldn't stay here again.

Absolutely amazing property. Great views, good amenities. Absolutely recommend staying here

Brown was excellent!! Juan Pablo, one the staff was great and very helpful, every room as a view to the lake, infinity pool, the food is great!!! Free breakfast, free parking with option of valet if you prefer, drive was beautiful, you get into the woods to get to the hotel, nothing to worry about, very safe. I'm definitely going back.