Leggi le recensioni degli ospiti sugli hotel di Guarujá

Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel)
4.3/558 Recensioni
I went for lunch with my kids, I read some reviews and decided to give it a shot. The buffet was good , nothing horrible but nothing outstanding either. After lunch, we wanted to go to the beach, so we asked the waitress and she pointed us to the Beach exit. When we got there, the gentleman at the exit stopped us and yelled at us stating that the exit was reserved for guests only. I explained to him that I had just finished my lunch and intended to leave to go to the beach. He proceeded to call the lifeguard, security (have pictures of all them harassing my family) . These people have never been trained on how to treat a guest, let alone a human being. I was second guessed and treated like a criminal for trying to use an exit that I was directed to in the first place. I chose to go back inside and have a word with the manager, she did apologize, but she had no control of the situation. I have visited many SOFITELS around the world, I use Trip Advisor as a reference with all my traveling plans and never felt so infuriated for being treated so poorly . Shame on the awful costumer service this Hotel offers, it is not even worthy of a ONE STAR.
Ferraretto Guarujá Hotel & Spa
4.2/553 Recensioni
- Bene!
Casa Grande Hotel Resort & Spa
4.4/558 Recensioni
I last visited the hotel in 1985 - apart from installing WiFi (which connects only intermittently inside the rooms) and building a spa nothing seems to have changed. But time has taken its toll and the infrastructure is now decrepit. There is mould growing on the walls in the en-suite garden outside our room (forgivable in a tropical country), rusty nails secure the panes of glass in the door to the outside. Mould is also growing on the door frame to the bathroom, poorly covered with paint (unforgivable). Service is friendly but slow - I speak Portuguese which was lucky as apart from reception few speak it. The one exception was the trainers in the gym - who were both excellent, professional and incredibly helpful. Compared to outside the hotel the food is way overpriced. The breakfast was adequate albeit more like a four star hotel than a five star hotel, orange juice is from a carton not freshly squeezed which even the lowliest “padaria” would do - although the “pao de queijo” (cheese bread balls) were excellent. We visited mid week with hotel occupancy at I guess less than 10%. Pool service was slow (I hate to think what it would be like at weekends when the hotel is apparently full) - and the nachos served there with guacamole were clearly Doritos. Their roped off beach area was dirty, with used tissues, beer cans and plastic bottles on the ground. There were staff posted there to provide service, they simply looked on oblivious to the impression it was creating. Sadly way past its prime - badly in need of renovation and with service standards that need a reboot, this is likely the last time we will stay here. Goodbye and farewell Casa Grande.

Domande frequenti

  • Guarujá: quali sono gli hotel con spa più richiesti?

    Guarujá: che tu sia in viaggio in questa città per lavoro o piacere, Casa Grande Hotel Resort & Spa , Doral Guarujá e Ferraretto Guarujá Hotel & Spa sono tutti hotel preferiti.

  • Guarujá: qual è la tariffa media degli hotel con spa?

    Guarujá: per gli hotel con spa, il prezzo medio nei giorni feriali è pari a 164 €, mentre quello nei fine settimana (venerdì e sabato) è di 187 €.

  • Guarujá: quali sono gli hotel di lusso con spa?

    Guarujá: molti hotel con spa sonodi lusso. Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel) è molto richiesto.

  • Guarujá: quali promozioni sugli hotel con spa sono disponibili?

    Trip.com offre agli utenti vari sconti e promozioni durante tutto il corso dell'anno. Per scoprire le offerte disponibili, vai alla pagina dedicata su Trip.com.

Informazioni di viaggio locali

Numero di hotel33
Numero di recensioni453
Prezzo più alto924 €
Prezzo più basso35 €
Prezzo medio (giorni feriali)164 €
Prezzo medio (fine settimana)187 €