Hanting Hotel (Guangzhou Sanyuanli University of Traditional Chinese Medicine Hotel)

The hotel room very neat & clean. The stuffs are very friendly.

Good. Good good

I am in complete shock and awe by the rude and unprofessional behavior of the hotel staff. On the night in question, at approximately 12:30 a.m., while my wife, young child, and I were asleep, two staff members forcibly attempted to enter our room using a key card. Thankfully, the door chain—secured by my child—prevented their entry. This shocking intrusion not only disrupted our rest but also caused immense distress to my family. The justification provided for this appalling behavior was that we needed to visit the police station for verification because we were checking out the next day. This is entirely unacceptable and reflects a complete lack of professionalism and courtesy. Earlier, during our check-in at 9:30 p.m., the staff had already raised the issue of police verification. I informed them that I had been in China for over 12 days, visiting multiple locations, and questioned the necessity of this request. After some discussion among themselves in Chinese, they took photographs of us holding our passports and return tickets before finally allowing us to check in. The next day, I interacted with the staff at the counter when depositing an extra key, yet no mention was made about needing to visit the police station. Instead of addressing this during the day, your staff chose to disturb us late at night, demonstrating utter disregard for basic decency and respect for guest privacy. When we demanded an explanation for their unacceptable actions, the staff responded with nonsensical excuses, further aggravating the situation. This disgraceful behavior has tarnished what was otherwise an enjoyable trip to China, leaving us with a bitter and distressing memory of our stay at your hotel. Such treatment is not only unprofessional but also completely inexcusable.