Just Stay Resort

My room was a luxurious suite with private bath tub (around hkd 3000 for two nights including breakfast). Hardware is definitely exceptional. However when it comes to service it is below standard: 1) front desk - service was poor without any greetings such as bell boy. Front desk officers were unhappy without any eye contact when they talk to you. No hospitality at all; 2) breakfast - the quality both food and service were not up to a 4 or 5 star service. Table was not clean, staffs were almost unfriendly, except one female manager and one staff, all staffs were rushing their task and unwelcoming. I believe the hotel management need to motivate their staff ,otherwise, people won’t come again. 3) Amnenties - room is a luxurious suite with private bath tub, massage chair, kitchen , dining table and queen bed. The tub was not very clean, with water splitting . Such a waste as their service was not meeting the standard of what it is expected to be a 5- star resort. (The environment, garden were nicely decorated indeed) The Hot Spring pool is well known but I have’s try so cannot comment. I won’t come to this resort again, if the service of the hotel haven’t improved. And I won’t recommend travelers with kids who is looking for a family friendly and good service resort. P.S.: Parking spaces were spacious and free

The hotel and the location are outstanding. Just a remark about the buffet at night and the breakfast, the food is too local for this kind of hotel rate. for that night price (1200+ RMB), I would appreciate a more "fresh" night buffet" and a more balanced " asian / foreigner breakfast". coffee is good, juice is processed, asian food is like an average buffet, foreigner side has just basic bread. If you're looking to stay in this very nice hotel, just eat outside. Hot spring is also very nice, many choice of pools.

房間挺大，陽台外風景也是不錯的，去時雨天，陽台外的山間煙雲瀰漫，廣州少見的美景。因為是週末去的，來的客人不少，我們因為訂房時沒細看，入住才發現分配的是大床房；兩個人一個能睡一個入睡困難，最後衹有下去大堂換房。大堂里正是入住高峯，工作人員好忙。還好前台樑曉家小姑娘很耐心的接待我們，給換了個雙床房。住下後去泡温泉及游泳，在悶熱的夏季雨天，我更喜歡清爽的泳池。遊累後再去泡温泉更愜意😌