Mandarin Oriental Guangzhou

A very pleasant stay. It was anniversary trip and the hotel arranged decoration with a cake. But what I appreciated most is its hospitality. Very convenient location as well. The strayed cat they adopted seems quite relaxed there and I was moved by this scene in cold season. Cynthia was especially helpful. Will go back again and try its restaurant.

I had a wonderful stay at the Mandarin Oriental. The service was impeccable, and the room was both luxurious and comfortable, meeting the high standards I’ve come to expect from this brand. However, I feel there are a couple of areas that could be improved to enhance the overall experience. The lobby, while elegant, doesn’t quite match the grandeur of the rest of the hotel and could benefit from some updates to reflect the luxurious feel of the property. Additionally, the elevator lobby felt a bit dull and lifeless—perhaps adding some fresh elements or decor could brighten it up. I also noticed there was no noticeable fresh scent in the lobby area, which would add a touch of freshness upon arrival. Despite these small suggestions, I thoroughly enjoyed my stay and look forward to returning.

Check in time is 15:00. We arrived the hotel at 15:05 with our suitcase and was told no room was available until i asked what is the check in time. Suddenly room was available. They tried to give us the room later. I don’t understand the rationale behind but the arrangement was really bad especially it’s a five star hotel