Hotel Family-friendly a Guangzhou

I've booked at this Hotel every time I visited Guangzhou since 2018 a 10-day or more visit and I've not been disappointed the service is excellent. I had to add the night manager Mr.Simon Lee had made our stay more enjoyable, because Trip.com I coildn't contact for a issue and Mr. Simon Lee came forward and took care of the problem and my friends I travel with was even more surprise how helpful Mr. Lee was. I highly recommend anyone who visit Guangzhou check this hotel, all super friendly and very helpful and their eat in facilities was definitely a 5 Star.

The Royal Mediterranean Hotel in Guangzhou is in an excellent location, right in the bustling Tianhe district, making it easy to explore the city. The rooms are spacious, comfortable, and well-equipped, providing a relaxing stay. The staff is incredibly friendly, and the dining options, especially the breakfast buffet, offer a great variety and quality.

We had a wonderful stay at Guangzhou Baiyun Hotel! The location is excellent, making it convenient to explore the city. The staff were incredibly friendly and attentive, always ready to assist with a smile. Our room was spacious, clean, and well-equipped, offering great comfort after a long day. The breakfast buffet was fantastic, with a wide variety of delicious options to suit all tastes. Overall, a perfect combination of comfort and service—I would definitely stay here again!

Stunning hotel, with amazing hard product; the hotel is architectually beautifully designed and the view from everywhere you look is unmatched. The rooms are lovely and the amenities are great. However, I am not pleased with the so to say ”soft product”. The staff at the reception were cold and unfriendly. When I was checking in late at night after a very long flight, I was hoping for a warm welcome in this 5-star hotel, expecting a high standard from the Four Seaons company. However, the check-in process felt hasty and unfriendly, even though I was the only customer there. I was not greeted, nor asked how I was doing, where I am from, etc. The staff simply asked for my passport, and handed me the room key, without words. I later asked for options for another room, with a different view. This seemed to annoy the person with whom I checked in. I don't speak Mandarin, but I was given the feeling that the front desk staff were talking about me in my face. Later, during my stay, when I went down to the reception for questions, the answers were always very short, and given without a smile. As a side note, I must give compliments for the bellmen and the security, as they were always very friendly. This overall experience left me with a sour feeling, and it simply make me not feel welcome at this hotel. This is not the service I expect from the Four Seasons company. I have contacted the hotel about this matter. They were defensive on their end, and didn't offer a sincere apology.

per essere un 5 stelle anche qui andrebbe un po manutenuto meglio.. stanza fumatori con un odore terribili, personale a contatto con il pubblico che non parla inglese.. flessibilita sempre poca..

Per la prima volta a Guangzhou e soggiornò in uno dei migliori hotel. Amo la posizione, servizio, pulizia e spazio in questo hotel. Il centro commerciale di Guangzhou Dong è molto conveniente, a soli 3 stazioni. Tornerò in questo hotel se andrò di nuovo a Guangzhou.

Stayed with my wife and 9 month old daughter for x 2 nights. Breakfast was excellent- server brought us hot drinks straight away each morning and there was a huge selection of food. We also had an evening meal on the 2nd floor restaurant and the food was very good quality. Room spacious and clean with a very comfortable bed. Well equipped gym with Technogym cardio and good range of free weights. Only downside was the hotel doors making loud noise when closing. Friendly, helpful staff- would stay again.

Ho soggiornato una notte con mio figlio. La camera in sé è vecchia e obsoleta, ma le strutture esterne sono perfette per il mio bambino di tre anni. Ci sono molti spazi verdi e parchi giochi all'aperto, vorrei solo che la piscina all'aperto fosse aperta ma sarei entusiasta di tornare e utilizzare la piscina all'aperto! La colazione è fantastica!!! Amore amore amore. Torneremo sicuramente quest'estate

È molto vicino all'aeroporto. È comodo e conveniente. Ho bisogno di lamentarmi dell'executive lounge: durante la Fiera di Canton, il Pullman dell'aeroporto di Guangzhou, con la finestra esterna, non serve pasti, pasticcini e frutta nella lounge. Il cameriere mi ha detto: ”Per favore, accomodatevi. Se volete non l'avessi menzionato, non sarebbe servito.” Dopo aver lavorato per mezz'ora, tre stranieri sono entrati, hanno guardato i piatti vuoti e le sc**** bevande sul fornello a induzione e se ne sono andati dopo essere rimasti seduti per meno di 10 minuti. Ridurre ciecamente i costi e aumentare l’efficienza non porterà allo sviluppo di nuove forze produttive! !

Booked this hotel for its two famous restaurants. It’s turns out that the room is also well-maintained and rather spacious. The soundproofing is poor though, not sure whether it’s for all rooms or because we are assigned a room with connected one.