Del Carmen Concept Hotel Boutique by Chai

Pop music blares from the restaurant downstairs from 8 am-11 pm, and the setting up/tearing down of the outdoor portion is equally as noisy, metal tables scraping sidewalks, etc. From midnight to 7 am our first night, the staff had loud music on (I'm assuming in the kitchen) and were singing loudly to it until sunrise. It was impossible to sleep without both earplugs & white noise. During the day the music from the restaurant would have made it impossible to take a nap. We were glad we were there for only two nights since everything is open concrete and there is no noise muffling when you're in the room. The hotel and the rooms are really stunning and the food is quite good, but it's really not worth the noise to stay overnight. Even in a big city, there are much quieter places.

I made my reservation for November 16 and 17th, when I arrived the hotel informed me they did had my reservation but they had given away my room to another person that arrived earlier and paid in cash. I was left at 7pm in Guadalajara with no hotel room, Staff did not even offered to help me find another hotel, manager refused to speak with me, I almost called the police on this hotel. I am a professional interior designer I work all over Mexico and this is the first time this has ever happened to me. Absolutely the worst experience ive ever had!!! A real nightmare...

The hotel concept is charming, we stayed there before. BUT currently in 2022 several of the hotel items (elevators, phones, TVs) are broken or in need a major repairs. The roof leaks in some rooms. What’s more frustrating is that hotel administration is dismissive and unresponsive of the guests concerns, and request. While the day-to-day staff is nice, they can’t solve most issues and only provide an email address for the “supervisor” who was supposedly out of town, didn’t bother to reply an email explaining several of the hotel issues. The hotel staff doubles up as the restaurant staff (Chai), so it seems like the restaurant downstairs is the main priority and the hotel rooms are mostly ignored. Please avoid this hotel until the management decides to resolve the leaky room, the broken elevator, the lack of internet, and the broken phone and no signal TVs! El concepto de hotel es encantador, nos alojamos antes allí. PERO actualmente en 2022, varios de los elementos del hotel (ascensores, teléfonos, teles) están descompuestos o necesitan reparaciones URGENTES. El techo gotea en algunas habitaciones. Lo que es más frustrante es que la administración del hotel es desdeñosa y no responde a las preocupaciones y solicitudes de los huéspedes. Si bien el personal en el hotel es cortes no pueden resolver la mayoría de los problemas ¡Evite este hotel hasta que la gerencia decida resolver las fugas, el ascensor roto, la falta de Internet, el teléfono roto y TV sin señal!

We arrived in the evening. They gave us a different room not that we booked, a smaller one . All begin with a lie- your room has a problem with air-condition unit. but in fact they gave our room to somebody. RUDE STAFF. Especially Yulissa Gardo -the lady at reception and Edwin Vargos - the guy who received us in the evening. Stay away from this hotel in Guadalajara!