Hotel in zona Carrusel Monumental de Guadalajara, Guadalajara

Muy buen servicio, personal muy servicial, el restaurante muy chiquito pero los desayunos riquísimos y buen precio. Recomendable solo el control de la tele no sirvió y nunca pudimos ver television

Mi experiencia fue muy grata. Un Hotel con todo lo necesario, cómodo, ligero, nada engorroso. Su diseño minimalista, pero con un toque de elegancia y grandeza que se ve reflejada en el tragaluz de la parte central que le imprime modernidad. Considero que debería contar con un poco de más luz en las habitaciones de manera general, todo el tiempo se está como a media luz, pero si quieres escribir puedes hacerlo. La limpieza y el servicio impecables, todos muy amables. La comida, altamente recomendable, pero elemental, o sea, no hay variedad de repostería, ni mantequilla o mermelada, a menos que la pidas, es decir, no es generosa, es elemental. Es un Hotel en el que vi desde parejas, hasta viajeros de negocios y gente de visita que venía con tours. El costo adecuado. Un hotel al que si regresaría y recomendaría.

I was at the Velvet Hotel for a couple of nights. My family and I were driving to Puerto Vallarta, but we got into a serious accident so we had to stay in Guadalajara while my little niece had to have emergency surgery. Overall, we had a good stay and Velvet Hotel. The rooms were comfortable and the staff was very attentive. However, the day we had to check out I called requesting a late check out because my niece was being discharged from the hospital (fortunately) and the whole process took longer than we had anticipated. The front desk allowed us to check out late. Unfortunately we were still 20 mins. late and got charged with a late check out fee. The fee was half of the daily rate ! We understand that every hotel has policies regarding late check outs, however given the situation I would’ve expected the hotel to be more flexible and understanding. This left my family with a very bad impression of the property and we definitely won’t be back to stay there.

Standard room with clear signs of lack of maintenance on doors... nothing that good regular maintenance could solve, but apparently that is not the case here. Small bathrobes and towels, I am an average person 1.65/66 kg and the bathrobe felt small for me, same the bathroom towels, more child-like, I can imagine how a taller person would feel. Regular buffet breakfast, nothing out of the ordinary, something you can find in any other average 3 star hotel. The property has an attached restaurant that is owned by them (according to what i was told) but managed by someone else. It turns out that they rent the place from Thursday to Sunday for events with live music that ends until after midnight. The place is not adequately soundproofed and the hotel, being small doesnt help, so, basically you feel like you were in the actuall party rather than in a quiet hotel room ready to rest/sleep. Enough to say that I couldn't sleep until the event was over around 1 am, this after a long and tiring day of activities. This is something that the hotel website does not warn you about. I wasnt the only one to rise a complaint because of the noise, other guest did it too without success. Staff was non friendly non empathetic with the situation (and in general), leading more to the feeling of not caring at all for their guest, only dismising the situation with an easy way out of ”we are sorry” The check out process... it was degrading!, never in any hotel (within Mexico or abroad USA-Asia-Europe) had I been treated like this. When handing over my key to check out, I was asked to remain in the front desk for a few minutes until the staff could verify that the room, in fact, did not present any damage, that the bathrobes were there and that I, actually did not consume anything from the minibar (despite the fact that I had confirmed at the time of handing over the key that I had not done so) once they received the ”ok” I was allowed to leave the facilities. It was humiliating. I have never been treated like this in any hotel. Definitely a place to which I will not return or recommend to anyone.

La posizione era vicino ai binari del treno, quindi mi sono svegliato tre volte all'alba a causa del rumore del treno. Tuttavia, la posizione delle camere è diversa da quella di altri hotel, quindi sono indipendenti e anche i servizi come il servizio in camera sono buoni. Piove, quindi posso usare solo un po' la piscina, ma non è male. Tuttavia, sembrava una stanza che era stata pulita a lungo, la polvere si era accumulata ed erano usciti gli starnuti. Tuttavia, sono disposto a riutilizzarlo la prossima volta. Ogni stanza ha un'atmosfera diversa, quindi voglio provare una stanza diversa.

The hotel is in a nice location, the rooms are clean and big, but especially the hotel staff are very attentive and friendly, Victor in the restaurant section will help you in every way, even the orders that are not on the menu will come from the kitchen immediately. I would like to thank the hotel staff, especially Victor. Otel konum olarak güzel yerde, odalar temiz ve büyük ama özellikle otel çalışanları çok ilgili ve güler yüzlü, Restaurant bölümünde Victor size her şekilde yardımcı olacaktır, menüde olmayan siparişleri bile hemen mutfaktan hazırlayıp gelecektir. Otel çalışanlarına özellikle Victor'a burdan çok teşekkür ederim.

Recomiendo este hotel, limpieza, personal capacitado, instalaciones funcionales. El precio me parece muy conveniente y mas bien bajo por lo que recibes. El desayuno muy bueno, lástima que no pude ver a los cocineros para felicitarlos personalmente

Mi e piaciuto tutto dell hotel . In modo speciale Marisol che lavora Hub dell hotel. Molto professionale. Con viso e occhi e sorriso stupendi. Eccezionale. Tornero nell hotel. Gracias Marisol per la tua elegante attenzione al Cliente. Ciao

Hotel is pretty new so it’s still kept up quite nicely. However I found the staff here at both the front desk and the restaurant exceptional. We stayed here on two different occasions and they were both good. Rooms have the proper windows to quiet the noise outside. Also the hotel has a shuttle to the airport BUT NOT FROM THE AIRPORT so keep this in mind. Uber is not allowed at the airport so you will need to take a taxi by pre-paying inside the airport near the rental car area. If you’re in need of staying near the airport, this is the best choice by far. Breakfast is usually included and pretty good too, not that continental crap. Enjoy! 😀