Hotel in zona Acuario Estrella De Mar, Guadalajara

Portobelo es garantía de un buen hotel que lo han mantenido limpio arreglado muy buena ubicación prácticamente el metro está en la cochera si acaso algo mejoraría sería el trato en general de recepción unas excelentes otras no siempre están de buenas

Muy buen servicio, personal muy servicial, el restaurante muy chiquito pero los desayunos riquísimos y buen precio. Recomendable solo el control de la tele no sirvió y nunca pudimos ver television

Il bagaglio di aiuto della reception è stato conservato un pomeriggio.

La mia stanza era pulita e aveva una bella vista. Il colazione era il miglior colazione dell'hotel che abbia mai avuto. Ci sono stati succhi freschi, frutta fresca, yogurt, uova da ordinare, pasticceria, cioccolato caldo messicano, ecc. Ci sono vari ristoranti in tutta la strada, quindi è un luogo molto conveniente per soggiornare.

La posizione era vicino ai binari del treno, quindi mi sono svegliato tre volte all'alba a causa del rumore del treno. Tuttavia, la posizione delle camere è diversa da quella di altri hotel, quindi sono indipendenti e anche i servizi come il servizio in camera sono buoni. Piove, quindi posso usare solo un po' la piscina, ma non è male. Tuttavia, sembrava una stanza che era stata pulita a lungo, la polvere si era accumulata ed erano usciti gli starnuti. Tuttavia, sono disposto a riutilizzarlo la prossima volta. Ogni stanza ha un'atmosfera diversa, quindi voglio provare una stanza diversa.

Standard room with clear signs of lack of maintenance on doors... nothing that good regular maintenance could solve, but apparently that is not the case here. Small bathrobes and towels, I am an average person 1.65/66 kg and the bathrobe felt small for me, same the bathroom towels, more child-like, I can imagine how a taller person would feel. Regular buffet breakfast, nothing out of the ordinary, something you can find in any other average 3 star hotel. The property has an attached restaurant that is owned by them (according to what i was told) but managed by someone else. It turns out that they rent the place from Thursday to Sunday for events with live music that ends until after midnight. The place is not adequately soundproofed and the hotel, being small doesnt help, so, basically you feel like you were in the actuall party rather than in a quiet hotel room ready to rest/sleep. Enough to say that I couldn't sleep until the event was over around 1 am, this after a long and tiring day of activities. This is something that the hotel website does not warn you about. I wasnt the only one to rise a complaint because of the noise, other guest did it too without success. Staff was non friendly non empathetic with the situation (and in general), leading more to the feeling of not caring at all for their guest, only dismising the situation with an easy way out of ”we are sorry” The check out process... it was degrading!, never in any hotel (within Mexico or abroad USA-Asia-Europe) had I been treated like this. When handing over my key to check out, I was asked to remain in the front desk for a few minutes until the staff could verify that the room, in fact, did not present any damage, that the bathrobes were there and that I, actually did not consume anything from the minibar (despite the fact that I had confirmed at the time of handing over the key that I had not done so) once they received the ”ok” I was allowed to leave the facilities. It was humiliating. I have never been treated like this in any hotel. Definitely a place to which I will not return or recommend to anyone.

The hotel is in a nice location, the rooms are clean and big, but especially the hotel staff are very attentive and friendly, Victor in the restaurant section will help you in every way, even the orders that are not on the menu will come from the kitchen immediately. I would like to thank the hotel staff, especially Victor. Otel konum olarak güzel yerde, odalar temiz ve büyük ama özellikle otel çalışanları çok ilgili ve güler yüzlü, Restaurant bölümünde Victor size her şekilde yardımcı olacaktır, menüde olmayan siparişleri bile hemen mutfaktan hazırlayıp gelecektir. Otel çalışanlarına özellikle Victor'a burdan çok teşekkür ederim.

Todo excelente. Habitación limpia y a la hora correspondiente. El desayuno normal, pero cumplidor. La ubicación excelente al otro lado de la grand plaza entonces cualquier compra se puede hacer a pie El personal amable y atento todos los días

Mi e piaciuto tutto dell hotel . In modo speciale Marisol che lavora Hub dell hotel. Molto professionale. Con viso e occhi e sorriso stupendi. Eccezionale. Tornero nell hotel. Gracias Marisol per la tua elegante attenzione al Cliente. Ciao