Gstaad Palace

Fifth time at the Palace for a Roy Emerson Tennis Week (something that I would highly recommend to any tennis enthusiast). Service continues to be impeccable. The Palace's general manager, who is a pleasure to deal with, should be extremely proud of her staff. I'm already looking forward to my next visit.

One of the best winter / Christmas celebration we have had! Charming hotel, friendly staff and excellent f&b, especially on Christmas Eve. If we have any regret, it would be the dress code at the restaurant was not observed by some guests. It was a little unpleasant to see guests going in the restaurant with the same T-shirt and shorts in slippers in the morning. I lost my appetite two days in a row.

We have been unusually fortunate to now be on our second stay at this unparalleled hotel. The standards in Switzerland are already quite high. That this hotel is in Gstaad - indeed, in some ways it's the face of Gstaad - elevate the standards even higher. But among the excellent hotels in this picture perfect town, the Palace is the top of the top. We have been told by multiple staff members "we would do anything for our guests" and "once you've been a guest here you'll always be one in our eyes". And they mean it. The hotel itself is Swiss perfection, down to every last detail, but it is the staff who define the word hospitality in their professionalism and attitude and who provide the magic. Many/most of these staff work exceedingly hard, certainly those in housekeeping, at the front deck, at the concierge desk, and most of all, in the restaurants. They can be here from early morning till late at night. But despite this hard work they consistently excel in being gracious and positive - perhaps at least partly out of pride, knowing that within the world of hotel hospitality, the "product" they are putting out is as good as anyplace on the planet. Among these staffers, special mention to Ervin and Francesco, who treated us to a memorably wonderful dinner tonight and are warm, fun (!) and supremely professional people who personify the culture of this most special hotel. And of course, Valentine, the front desk manager, who exudes excellence in herself and her superb staff. Thank you to Gstaad Palace for being that place that gives one comfort that this level of excellence in hospitality really does still exist.