Hotel in zona Gstaad, Gstaad

Le sorprende in ogni modo. Tutti sorridono con cuore caldo e non ti senti come tornare indietro. La posizione è perfetta con un fiume sereno che fluisce a piedi. Le camere sono spaziose e pulite, pulite e ben mantenute con tutte le attrezzature necessarie. Il cibo a ”Pizzaria” è delizioso. E' a 30 minuti da Glacier 3000 e la fermata degli autobus è a 5 minuti. Forniscono trasferimenti gratuiti in entrambi i modi. Che altro possiamo chiedere? Certamente tornerà di nuovo! Altri hotel svizzeri dovrebbero imparare da voi.

Spent 3 nights here and loved it. The staff were all friendly and helpful. I had some challenges with the bed and the man at reception validated my concerns and was able to make several suggestions that improved my rest and made my back happy - thank you! Breakfast is plentiful, fresh and delicious with lots of options. The room was well appointed and we appreciated the use of the backpack for our adventures. We took out the bikes for the day and really enjoyed the calibre of the bikes and the cleanliness of the equipment. The views from the balcony were stunning. We didn’t use the pool but the gym was good. A couple more yoga mats would have been helpful. We ate at the restaurant La Vue, and although expensive, the food was beautiful and delicious. Other options for food are to walk down the hill to Saanen. It was very quiet, despite being a weekend but we enjoyed Cherry’s and Art 16. You just have to be able to walk up the hill after all the food!

We stayed for 2 nights in mid-May 2023. The hotel is just a five to seven minute walk from the Saanan Train Station and one station before Gstaad, if you come from Geneva, as we did. We reached around 9 pm in the evening and were allotted room 21, which is the room with the balcony on the 2nd floor; ( you will notice from the hotel photo), is perhaps one of the best rooms, being a corner room with balcony and lovely views. The dinner was just a vegan burger and a salad. Adequate. The bedrooms were entirely timbered, comfortable with sufficient storage and in-room heating from a radiator, placed under the front window. Toilet was a bit small and no bathroom slippers were provided. We requested but was told as it was a 3 star property, hence they did not provide it. Breakfast was the usual continental, with the hot items being only boiled eggs and choice of coffee/tea. Rest was cold meat, fruit, cereals, cheese and bread. Not the best which we have had, but acceptable. A few more hot choices especially in the eggs choice or sausages would have helped. There was only 1 lady who was looking after the breakfast area, the restaurant and the reception. Perhaps, because of low occupancy. However, what I wish to compliment the hotel staff about, was their help and co-operation in forwarding some clothes which we had mistakenly left behind. We connected with the hotel the very evening after we left and they confirmed that they had them. Their cost was not much but they had an emotional connect with us. We asked them to keep them with them till we could decide the way forward. As luck would have it, some family members are visiting Switzerland at the time of writing this review (in early July 2023) and staying for a few days in Bern. The staff, on our request, packed and sent the stuff to the Bern hotel after coordinating with the Bern hotel, on phone. They never asked us for any payment though we were willing to pay for it. This is outstanding customer service.

L'hotel è un ottimo luogo nel cuore della zona sciistica di Gstaad. Gli hotel hanno tutte le strutture, le camere intelligenti e confortevoli e la lista di cibo e vino sono splendide. Il migliore di tutto, il servizio è impeccabile e il personale è incredibilmente amichevole e utile.

Firstly the positives. Great location, surrounded by mountains, very well appointed spa area, comfortable rooms, a variety of dining options and most importantly a very friendly staff. Good live singer in the evenings (does make for a rather retro 70s feel but fun!) We enjoyed our stay and would likely return and can recommend but also want to provide feedback in the hope it is useful for future improvement So why 4/5 and not 5/5? Due to comparing like for like, a property that is in the 5*L category and charges ＞800 chf a night (see reviews of The Park, The Chedi etc), details matter. The first night we went to the pre-booked restaurant (Spettacolo) and initially told we were booked elsewhere (Oh Vie) until I showed them the email confirmation - a table was found but our dietary restrictions were not conveyed. On the final night (4) we returned to Spettacolo - reservation was made for 7.45, we arrived promptly at 7.40. We ordered water (still) and two glasses of champagne- water arrived as sparkling 20mins later (we didn’t change), champagne 10 mins after that and still no menus. After asking for menus they arrived with the wine list - we waited and had to ask a passing staff member to take our order approx 8.20 (the table next to us had already been served wine, even though we arrived just slightly ahead of them) - order placed we waited for the wine, which required a further reminder. Then at 9.20 we received our main courses, no starters ever received - the waiter did apologize but by this time we preferred to move to the bar for French fries and cheese; we settled the bill and even though we mentioned that we would go to the bar, no help was offered to transfer our bottle of wine and we took it and the glasses with us by ourselves. These details matter and the hotel seems to lack that serious attention to detail, also in house keeping twice items were not replaced and once they forgot to leave floor mats. Finally, at a hotel of this calibre, one expects high quality cocktails, twice dry vodka martinis were anything but dry - hence the 4/5

We stayed two nights end of November and booked spacious quadruple room on the 3rd floor, which had a Mountain view and side view on the castle. Everything was perfect: 1) Very close to the center of the village (there are only 2-3 hotels in such proximity to Gruyeres); 2) hotel is located on the hill, so you do not have to go up from public parking P1, P2 or P3; 3) private parking with 9 places and a couple of places for motorbikes (free of charge); 4) if private parking is full, the car can be parked on P1, P2 or P3 for 10 CHF per day or free of charge between 18:00 and 8:00; 5) room is equipped with a fridge, kettle, safe; 6) fabulous fresh breakfast with a lot of choices; 7) very friendly ladies on reception; 8) wellness center with sauna and hammam (can be booked and ready for use in one hour of heating) and small gym (well equipped); 9) restaurant with a terrace outside with an amazing view; 10) 5 min to the cheese factory and 15 min to chocolate factory by car. I would say the restaurant with limited selection of dishes but you get 10% discount at the reception.