Utente ospite
19 luglio 2025
Avoid this place!!!!! Extremely disappointing experience at Stanley House Spa on Sunday 13th July. From the moment we arrived, the welcome was cold and dismissive. Staff were rude and unhelpful, drinks were poor quality, and shockingly, we were told at noon the kitchen had closed with no prior notice — meaning we missed the included spa lunch. The facilities were overcrowded and not clean, robes were tiny, flip-flops unusable, and basic amenities like shampoo were missing. Staff gave little to no guidance, and my massage felt rushed and impersonal — the therapist even told me she had another guest waiting. The entire day was chaotic, stressful, and far from the relaxing spa experience we paid for. Only one staff member, Mandy, showed any empathy or professionalism. We left feeling more stressed than when we arrived. Absolutely not worth the money — and we expect a refund. Would not return or recommend.
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