Sowell Family Port Grimaud

This is by far the worst hotel experience I’ve ever had. The staff is unhelpful and rude, the rooms are dirty, and the amenities are nonexistent. We had constant issues with our room and the food was atrocious. I wouldn’t recommend this hotel to my worst enemy. Avoid at all costs!

If it was possible to give this hotel -1 star It would be the perfect fit. This whole place is tragedy altogether with the staf If I could give this hotel -1 star, it would be too generous. This place is an absolute nightmare, and the staff is a disgrace. Last year, same time, same place, we were blown away by the staff and atmosphere—it felt like a true 4-star hotel. This year? A complete disaster from the moment we arrived. We booked an all-inclusive package and, after a grueling 16-hour drive, arrived at the hotel at 6:00 AM. We knew we couldn’t check in that early but asked for an early check-in at noon, which they had the nerve to charge 40 euros for. We waited for the pool to open at 9:00 AM to get some rest. When lunch started, my fiancé took a small portion of salad, and some lady rudely told us we couldn't eat before checking in. We had already checked in, but our room wasn’t cleaned, so we didn’t have our keys and bracelets yet. That was just day one. The food is disgusting, the rooms are filthy, and the toilet was clogged. Later, some staff member had the audacity to approach us at the pool, saying we couldn’t smoke poolside and couldn’t drink from plastic glasses. He spouted some nonsense about France being all about rules, and while smoking on the terrace isn’t legally allowed, they would 'let' us do it. Seriously? I will never, ever return to this dump, and I advise everyone to stay far away from this awful place. Calling this hotel 4-star is a complete joke.

I have stayed with my partner for a week. Absolutely amazing location, great experience but mostly important amazing staff which made this experience exceptional. Thank you so much to everyone who made this trip very special and special thank you to Berenice. She’s an absolute star and should be recognised for being so brilliant, friendly and extremely helpful. Thank you so much and we are hoping to visit again!

POINTS FORTS : - vélos à disposition - nourriture à volonté - boite à pique nique fournies et très pratique - serveurs et barman très sympathique. Bonne équipe ! POINTS FAIBLES : - horaire d.ouverture du bar non respectées - pièces communes non nettoyées ( escaliers et corridors des appartements) - pièces dédiées à la restauration sous dimensionnées