Utente ospite
23 agosto 2024
The Resident area isn't supposed to have the honer of 4 stars hotel- it's not an hotel. 1st, when we arrived, we couldn't find the right entrance. No reception at all near the residential area and no signs. After walking few miles to find reception and get the room key, we had to make our own beds. In the room their wasn't any complementary coffee and tea (nothing) and no soap in the shower. You can't make a call either because their isn't any phone to call from if you are a torist from a different country. After 22:00 thier isn't anyone to help you. No one clean or change your towels all those days you booked. The cuttel was burnt from the inside. I had to take it with me all the way to reception (few miles) and to ask to get another. I received only after I came again to ask what happened with the new one that was promised, on the day after. The service in the reception desk is very poor. I asked to have a call from the manager, but never received one. They left two bottles of soap near our door. I won't be recommending this place to any of my friends and family. They should take down the stars to only 2. It can't be called hotel. Hostel house perhaps.
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