The Ritz-Carlton Reynolds, Lake Oconee

Overall we had a terrific stay at the Ritz. It is an older property that has received updates fairly recently. We were in a suite which was well furnished, large and very comfortable. There was a few items that could use some maintenance, such as our toilet. We asked to have it repaired as it was not operating properly. They either didn’t show up or didn’t repair it. The shower also had some mold in it. The hotel is a bit hard to navigate as the lobby is on level 3. If you are going from one end of the hotel to another it requires an elevator ride. The front desk was frequently understaffed and had a line. Not acceptable at a five star resort. The on property restaurants were very good. We had room service one morning and it was great. It arrived when promised. The staff was hit and miss. Some were very professional and friendly while others were not very professional. There was a couple of errors on our final invoice which they promptly corrected. All in all we had a nice stay. I would say it is not a five star experience, more like four and one half stars.

Booked club level room; had to pay an extra 1000 to upgrade to a suite despite being right next to a family with small children crying at all hours and found out adult pool is not an adult pool any longer. Be aware before you spend serious money here.

My wife and I came here in celebration from her company to her being a top producer. We were super excited since I had not stayed at a Ritz before (she had). The property itself was nice, nestled in the tall trees on a huge piece of land off of Lake Oconee. Let me start by saying the 2 most positives things about the hotel were the comfort of the beds A+ and the lovely waitress named Lourdes that was so delightful and pleasant taking care of our large group (16 people). The hotel was crazy short staffed and Saturday night we actually ended up voluntarily clearing our own table since we had piles of dirty dish’s as they were bringing out the next course…. The food was ok at best and we dined everywhere besides the steak restaurant. You can not imagine how small the morning buffet was! The staff was nice but wowwwww were they ever slow. Sorry but, nothing about this property screamed Ritz Carlton to me what’s so ever. BTW the prices!!!! Out of this world…. We payed $195 per person to jet ski for 1 hour (fun experience) and $250 each for a message that was ok but, everythingggg was an extra charge on top of the $250…. We didn’t realize there was a boat show when we chose our massage day/ time and they wanted to charge us $250 to move the reservation….. that’s an absolute joke! Disappointing experience

I want to express my appreciation to Mr. Dean Williams and Ms. Ania for the incredible kindness that you showed my wife and kids while we vacationed on property. While the resort is truly beautiful and fun, the experience is taken to another level because of people like you. You are great ambassadors for the RC brand, and we can’t wait to visit again!

We booked via American Express- highly recommend this program for the extra benefits during your stay. The hotel stay was fantastic. It is a great place in the sense our kids are able to be kids and have fun at the beach and kids pool and arcade. The service is impeccable. The staff there especially Jabbar, Drew and Travis were amazing. Gabe one of the managers was great as well. They all made our stay exceptionally to the point that this will now be an annual retreat for us. Additionally Patricia (customer service rep) was amazing helping us add an extra day to our stay. And Pamela (concierge) was fantastic.

What a complete disaster this Ritz was! When you think of the Ritz, you expect perfection, but this was the opposite. We went there for my birthday for a drink, and it took a ridiculous 45 minutes to get served. Each drink came one at a time, 10 minutes apart, so each person drank alone. My martini was wrong, the other martini came in a regular glass with ice, and we never received the replacement. The place was empty, yet when we asked the bartender to cancel the missing drink, they didn’t even apologize and claimed they would make it, but it never happened. Absolutely unacceptable!