Hotel in zona DePauw University, Greencastle

I had booked a room for my stay months ahead of time, got the confirmation email, and was set. When I arrived to check in on May 31st, the front desk worker told me that the hotel could not honor the reservation I had as it was for the weekly rate, and I had only booked for 4 nights. They forced me to cancel that reservation (that the Wyndham website ALLOWED me to make) and rebook a room - this added $200 to my original price. When I called Wyndham later, they told me that the hotel was not within their rights to not honor the reservation I originally had, even if it was a website or booking error. I had a confirmation number and had been booked for months. They opened a Customer Care ticket against the hotel, saying they would handle it. When I checked on this a day ago, they said that the hotel had told them they were trying to get me to call to handle it, though they never said anything to me. I am currently getting the runaround from them as they won't tell me when the general manager will be in when I do call, and the times they say that this person might be there, they are not and they are ”not sure” when the manager will come in. How do you not know when the manager will be on site? They said they would have them call me. This has also not happened. What a joke. Besides that, the room was terrible. For $95 a night I am not expecting a palace or even a super nice room. But my door barely shut/locked and I was on the first floor. The seal around the door was broken, so both light, bugs, and weather all came into the room. I was dealing with spiders all weekend. My shower had huge holes in the tub, and when turned into shower mode, only half of the water came through the head - the rest still came through the faucet. There was no hair dryer, and the vent in the bathroom didn't work. There wasn't even a clothing bar to hang anything up if I wanted to. Go somewhere else. This place is absolutely misrepresented in the photos online, and is really falling apart. The parking lot is pothole city, there's a huge dumpster currently blocking several spaces, and there is no ice OR vending machine. There's hardly a breakfast offered, and they do nothing about noise from other patrons if you complain. I will definitely NEVER be staying here again. They have officially lost my business. Spend an extra $10-15 a night and go to Super 8 or Red Roof or Econolodge if you are going to Cloverdale.

We needed a place to stay last minute due to I 70 being shut down. Jacob did a great job at not only getting us a room but also giving us alternative directions to Richmond. In addition he gave us information on a way to cancel our reservation that we could not make due to the I70 shut town. So after a crazy day with hours on the highway Jacob was wonderful and went above and beyond. Thank you so much for wonderful customer care.

La stanza è pulita.

Well I can’t give enough high marks to the team on night of 216 2024. We had driven 3 hours in a Blizzard ( my term) to Indy Airport. We have an Apt in Fl..Plane delayed because of weather. Finally boarded. Then after 45 minutes or so on plane announced “pilots had timed out”. Deplaned. Gerald started feeling bad and a five hour delay getting to Tampa wasn’t Going to work. Road’s terrible, so decided to drive to Plainfield IN to see if could find room. Drove to Springhill Suites..walked in (no reservation) Sharon at front desk said all hotels full because of a big basketball tournament. said I could go to Avon. I groaned. I said I have a 93 yr old out in car not feeling well. Teresa Taylor jumped in and said “ let me check..we can’t have a 93 yr old out in cold”. There had been a recent cancellation..she jumped into action..Sharon took my Drivers License..I went to car to get CC..she said might be pricey..I said I’ll take it whatever. It was going to be $300 +..but worked out after booking a bit lower. Teresa got us into a ground floor room Gave us toothbrushes..tooth paste..a comb. Gerald had a rough night. I took him to Emergency Room next morning..knowing how full you were I ask Holly? If I would need room if they admitted him..she said don’t worry Will get you a room. So (sorry this is long) Teresa needs a raise…you need to keep her happy as management..such an asset. Teresa told me where McDonalds was..got a sandwich. Sharon was cleaning off her car in parking lot when I returned..gave me a hug..told her to be careful as roads terrible ( She had on a beautiful coat.. a woman thing). So thanks again to everyone for your kindness. Carol

Ho prenotato perché è vicino all'aeroporto.All'interno e all'esterno sono molto puliti e confortevoli.Ma il suono dell'aria condizionata è un po'sopra, mi sono svegliato.La pressione dell'acqua e l'acqua calda nel serbatoio sono molto fluidi.

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Ero in città per il lavoro e non ho avuto molto tempo in hotel, ma ero davvero impressionato con la proprietà. Il bagno era spazioso e confortevole. Il letto era fantastico! Non ho avuto la possibilità di provare il colazione, ma ha profumi meravigliosi. La prossima volta che sarò in città, sarò felice di rimanere qui di nuovo!