Premier Inn Great Yarmouth (Seafront)

I have stayed at this hotel all week and have ate in restaurant all week. Lynne has literally went above and beyond for me and my colleagues and can’t thank her enough what a lovely lady and such a credit to your company. Thank you it’s been a pleasure

My daughter took me away for my first break in a long time, I'm disabled in a wheelchair and suffer from depression. She booked an accessible room for us,what a joke. We headed for the accessible rooms.The room door had nothing to keep the door open,a hook or a door wedge,so she had to hold the door with her foot whilst manoeuvring me through.The doors in the corridors also had the same issue. The bed,whilst very comfortable was very low to the floor (a lot of fun for me, not).While the bathroom was very accessible through a wide doorway the sliding door was really heavy and didn't open easily on its runners (you need to be a bodybuilder to open it) The bathroom was very cheaply fitted out,it felt like like the fixtures were moving.Because of this I didn't feel confident enough to bathe or shower. The following morning we decided to try breakfast, what a mistake. We didn't make a booking , but the server managed to accommodate us quite quickly.My daughter brought me a cup of and some sort of fruit drink , the tea was ok.The dining room was very understaffed. My daughter brought me a bowl of cornflakes , again passable , but not sure whose brand they were? After this she brought me a small breakfast 1 sausage,bacon and hash brown and what was supposed to be scrambled eggs , more chunks of egg white than anything else. Overall very disappointing and to finish it off a child on the next table proceeded to throw his cereal all over the floor , mother and grandmother totally ignoring this. A poor member of staff got on her hands and knees to try and clean the mess up with a dustpan and brush, only to be told by a very abrupt supervisor to leave it and get on with something else. I loved Yarmouth,the people and places, Zoo, Model Village, lovely cafes were amazing. This was a special trip for me , the last time I was here my dad brought me ,he died of lung cancer a few weeks later I was 9 years old,I am now 62. I have only ever stayed in premier inn in Nottingham when going go gigs a few years ago and found it to be amazing.

The premier Inn was perfect, clean room and overall nice with good view. Only thing to let the stay down was the evening meals at the beefeater with the meal deal offer. Many things not available and beefeater manager not prepared to make reasonable adjustments for my daughter who has a learning disability and restrictive diet. On checkout, the premier Inn receptionist offered a partial refund on the meal deal cost, which was fair and considerate.