Thurrock West

Location pretty grim as it’s next to the Dartford Bridge and Tunnel. But once you are in you can forget about that as the rooms are decent and spacious, the restaurant is excellent for an evening meal and the breakfast is good value particularly if you go for the meal deal for dinner and breakfast. A good stay overall.

Brilliant stay no issue staff helped with the disable mum and I really appreciate as they go above and beyond specially we enjoyed dinner service with Ranata and DemitrA they did a fantastic job with or mum birthday we enjoyed ourselves very much

It was a lovely stay at premier inn thurrock west. Dinner was delicious, rooms was clean and spacious, the receptionist was very informative.It was nice when we arrived found little treats for kids .It was local the shopping center ,car park on site.

I stayed in the hotel with my family. Clean room, welcoming staff and most important helpful. With everything what I asked. To support us with extra bags even Lady helped to deliver items to the rooms. In evening I noticed that phone charger not with me I asked lady in the receptionist and she provided me one!

Zivile who is normally on the evening meal shift; She is always quick and happy to help, she always gets your meal requests right. She has not once showed any bad/moody body language. Chiloe who is normally on the breakfast meal shift; She is always super happy and smiling. She goes above and beyond to help you. I have stopped in about 8 different Premier Inns, no doubt I will stop at more because of work. But West Thurrock, I spend more time there than in my own home. Zivile and Chiloe stand out with their excellent service. I would like to see them praised for their excellent service.

It is very disappointing to have been given a family room which smelled badly of tobacco and dampness. It is never good to have children sleep in such room

Comfy room, clean, comfy bed. Customer service could have been better. Mixed fruit at breakfast not great. Staff at this Premier Inn need to review their fire safety procedures ASAP due to fire alarm going off and no real direction from staff during or after.

I stayed here with my daughter after a day of shopping at lakeside for her 7th birthday, it was a short drive away which was perfect, we got greeted on arrival on the Saturday by a lovely welcoming lady on reception, she was chatting to my daughter asking her name and how old she was, then shortly after, her and another member of staff knocked and sang happy birthday, they bought her a balloon, cake, pressy and a card, it was so thoughtful and kind and made my daughters birthday so special, she hasn’t stopped talking about her stay so thank you so much. Breakfast was also really nice the next morning. Emmy wants to come back again for her birthday next year so we will be back. Thank you again. Kerry and Emmy Buck