Residence Inn Appleton

When we arrived and entered the facility we noticed the dirt on floors, ledges, etc. overall appearance. We have stayed there each year before about the past 3 years and never noticed this. When we entered our room 110, walked in and noticed immediately the carpet was dirty, bugs in corners, not vacuumed, leaves on the floor, lighting was dusty, mirrors wear smeared, bedding was stained and looked like never changed. we then went to the desk and requested a new room due to the condition, we then were given room 111, when we entered the room there was dust on furniture, we noticed dead bugs in corners, window ledges, floors, cobwebs hanging from the ceiling and corners, showers were never cleaned, toilet had urine on them. being the last room available like this we had gone up to the front desk, a young blond lady was working, gave us a attitude, we asked for a vacuum and Swiffer's and cleaners so we could clean the room. the lady could not find anything but a vacuum so we used towels to knock down the cobwebs and vacuum what we could up as the vacuum was plugged and filthy. the room was not stocked with coffee or condiments, so we had to ask for them, in turn the lady didn't know what kind of coffee maker we had and had trouble getting us some coffee. we also only had 1 roll toilet paper per bathroom, (4 ladies staying there) we requested more and were given one more roll then told it was all they had as the supply hasn't come in yet and the hotel was out. So, we ended up buying some from a Kwik trip down the road to use for ourselves. We did let the front desk everything that had happened. I did email Marriot several times with no response and finally had to call them to get some kind of resolution. The refunded us 1 night. each day we had to clean our own room and get our own new towels and at that point with the staff giving us dirty looks we just did the cleaning ourselves and bought our own supplies. I feel that this is and was the worst stay that we had encountered at this facility and was given the attitude that no one really cared. I have never had to clean my own Hotel room and ask for supplies and then be told the hotel was out of supplies. Yes we could have left and gone elsewhere but we were already checked in and to find another place to stay in the area we were at would have been a nightmare, as one of the girls has high anxiety and this put her into one of her anxiety issues, and another one of them could not sleep or eat as the fear of what would be caught or bitten by a bug. I was treating my employees to a weekend away and told them how nice the hotel is that we were going to stay at until we arrived and had these issues. I feel that something else should be done to accommodate me at the issues we had. we did also take pictures. There was one lady when we first checked in who was the nicest and most accommodating, but we felt very uncomfortable by the body language, looks at attitudes we were given by the other employees there. The employees were not very friendly except the one and we were afraid to ask them for anything, We the consumer pay their wage and in today's world it is not taught to employees about that. I should not have expected to be treated with such disrespect and having to endure all that we did for our stay. I await a reply from someone and if none given via email or phone call (262) 565-7683 then I will assume that writing this just does not make corporate aware of the problems. Thank you Katherine Holsclaw Owner Sisters Cleaning (262)565-7683

The staff was amazing and the accommodation was perfect for my family. The rate was very reasonable.

Check in was smooth and easy and our room was wonderful, clean, spacious, and the beds are very comfortable.