Hotel in zona The Observation Tower, Grand Cayman

If I could rate this property higher than excellent I would ! When I pick a hotel I do an extreme amount of research and saw the locale had great reviews and now I see why. This hotel was amazing ! Before I even got there Chantelle was sooo helpful via email. Any questions I had she was there to answer. Once I arrived the room was big, clean and new. The complementary breakfast was delicious. The best part was the staff!!! They treated us so well as if they had known us forever. It was my friends birthday weekend and they made her feel so special. Every time something exciting happened on our trip we always ran back to them to tell them the story as they felt like friends. I want to say a massive thank you to the desk staff cher, Tyler, Aaron, Che, Paul and Natalie in housekeeping. THANK YOU FOR MAKING OUR TRIP AMAZING ! Grand cayman was beautiful and the hotel was fantastic. Everyone should stay here!! I will 100% be back!

Listen , I’ve read thru all the reviews and quite frankly , some of the low scoring ones aren’t really fair . I’ve been coming to GC for about a decade now . I’m titanium with Marriott / Ritz ., stayed both places more than once I’ve stayed at Kimpton, Westin, the condos at Caribbean Club ..etc . All of those places have had room issues at more than double the cost to stay , Ritz quadruple the cost per night. Staff issues run the gamut , as I could give you instances in all of those aforementioned places, with staff so out of touch and out of line , they should have been fired on the spot . The beach on 7 mile has very few spots to date , that are glistening and inviting like in the day . Recent storms and erosion have altered it in many stretches , so it’s not exactly stellar . The GC and HI are what they are . They don’t advertise as high end nor do they compete for that market segment . The rooms and 2 bedroom villas in both places are adequate, and the staff , minus a rogue employee , work with the amenities and property at large . 3 star properties , give you just that , occasionally above that in service and view . I chose to stay at both because I don’t care about jumping in the ocean or the need for Ferragamo toiletries , down pillows and Frette bedding . That’s not why I select these properties . I’m fortunate to be able to include nice things in my daily life so coming to GC is about the chill , vibe and the people I’ve come to know . There is a simple shuttle to get you onto the beach , plenty of beautiful views and the bar and restaurant are fun and equal to a good Neighborhood hang out . If your soending un

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