Utente ospite
9 giugno 2024
Okay, here's an honest review about an incredible hotel that opened too early after refurbishment. We arrived a couple of days after they reopened on the 14th May for 10 days, the hotel was far from ready to accept guests. The shop was closed and not stocked, as was the a la carte restauraunt and patisserie etc. and there was no evening entertainment. We were asked to stay in a sun-trap small room with no air con for the first night as the superior room we had booked was not ready, we had no choice but didn't sleep due to the heat. They promised our actual room would be ready after breakfast in the morning. Next morning after breakfast we went to reception to be told to go enjoy the pool and they would come get us when the room was ready, I wasn't accepting that. I happen to speak a little Turkish and made it clear we would sit in reception and it needed to be ready soon so we could start our holiday. After an hour or so we were taken to our actual room which was lovely and huge, however the TV didn't work and after an hour the air con was pooling water on the floor. As soon as we reported this their maintenance team came and rectified it and to be fair, were very attentive. The hotel's beach is a short walk and is beautiful but pebbley (take water shoes). To sum our holiday up, we would defintiely go to this hotel again, the reception staff were amazing, as was Huseyin in the bar (Tequila Club!) and Melidina who waited on and Sultan in the breakfast buffet restaurant and actually all the restaurant team who were amazing, so polite and we are so grateful to you for making our stay such a happy one despite the inital hiccups. Kivanc heaading up the animation team was superb, so friendly and always found us for a chat and a catch up. The lovely lady on reception with long dark hair always went out of her way to fix anything we reported as did the manager. The cleaners did an amazing job every day, the food was absolutely amazing, lots of authentic Turkish food (loved the Lahmacun!). We defintely hope to come back again but would book further into the season to avoid the initial reopeing for the season issues. We recognise that the decision to re-open when not ready was not the decision of the service personnel and actually put them in quite a difficult position however they did an amazing job. Can recommend the the Merhaba Garden restaurant in Kemer, the Qualista Restaurant for Lobster, and the Nayla Restaurant Cafe/restaurant, superb authentic Turkish food. Cok tesekkurederiz ve gene gorusuruz Insallah!
Traduci