OnAir47215129131
5 novembre 2024
We have had a lovely stay at this hotel and it exceeded our expectations. On arrival we had a room upgrade to a sea view room which was amazing and a wonderful gesture. Main pool was heated as was the water park so my kids were happy! NGuides were great and informative ready to help at any time. Food was plentiful, and so much choice! Cleanliness of the whole hotel was spotless, hats off to all the staff who kept this hotel so clean from gardens to rooms to buffet. Service was great in the main buffet. Was let down by the pool area as the attendants were busy. I would suggest having more staff in this area who are more attentive and check if customers would like anything instead of us trying to catch them as they sped past. Sun loungers were pretty full so you had to be quick in holding one early morning but quite frankly it’s the same in all hotels! It was also a good excuse to catch the sunrise which is beautiful. We normally mix buffet meals during the week with the a la cartes but are chargeable and we could not justify paying almost 200 Euros to eat there the menu was quite limited and reviews not great so needs to be looked into. I have to rave about Firat the mixologist from the Monte Cristo Bar he looked after us so well and we had the BEST cocktails and service with a smile even though he was so busy. We were lucky enough to catch the Independance Day celebrations the show and Helicopter was great. Finally the entertainment was OK but the Halloween closing party/carnival was a huge success if you go next year take your fancy dress staff and guests made this so much fun! The setting, scenery, mountains, sea is gorgeous and was overall a wonderful relaxing holiday. The photos do not do it justice. It’s not perfect but I’m sure they can improve with time. Don’t forget to check out the rabbits on the front lawn - added bonus and lovely touch! We will definitely be back and I highly recommend NG Phaselis to anyone looking for a safe, family friendly retreat.
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