Hotel Family-friendly a Gorlitz

Prenotato dal nostro tour operator, incapace di darci la stanza gemella che avevamo chiesto, quindi una stanza cambiata per la cosa più vicina che avevano, dopo essere arrivati stanchi e affamati, ci è stato detto che non aprirebbero il bar, che dobbiamo aspettare che il nostro pranzo si beva (??), ma erano felici di servire gli altri (tedeschi?). Parlano praticamente nessun inglese nonostante si siano annunciati come un hotel internazionale. Quando ho cercato di chiedere un bicchiere di vino, l’uomo era molto gentile con me. Non parlo tedesco, ma credo che la maggior parte delle persone avrebbero capito quello che volevo. A causa della loro atteggiamento, abbiamo lasciato l'hotel la mattina seguente. Ci sono ovviamente hotel molto meglio a Gorlitz, ma non ci aspettavamo di scoprire. Molto deludente e disgustoso.

Our impression of Parkhotel Görlitz is quite ambivalent. The location is very convenient if you want to stroll around the old town, and is also very close to the two bridges over to the Polish side. The hotel offers parking in the basement, which is opportune for guests arriving by car. The rooms are also very pleasant with agreeable colours and furniture. The bathroom has elegant tiles of what seems to be marble, but appears somewhat old and worn- especially in the shower area where there are spots of corroding metal and lime. For some reason one of the rooms were lacking a mini bar as well as several light bulbs, which was a mild annoyance. It can also be noted that the room had surprisingly few power outlets, which is a problem when there are many phones and PCs to charge. We also reacted to the energy tax of 7 EUR for two rooms per night. Although we are aware of the energy issues in Germany, we stayed at 4 other hotels in the country in the same period and this is the only hotel were this tax was applicable. The breakfast was not particularly impressive, with few cold cuts, no bacon and (one day) half-burned scrambled eggs. One the most negative aspects however with our stay was the staff, with the exception of the receptionists who were generally welcoming. The breakfast staff (especially one middle-aged woman) appeared very ill-tempered. When she forgot to bring our group coffee and was reminded, she gave a sulky reply and almost slammed the coffee mug on the table. We were also not satisfied with the cleaning staff, who did not change the towels even though they were placed on the floor, who didn’t seem to vacuum the floor as we found nuts by the bed, and did not change the dirty glasses- only rinsed and placed them on the bathroom counter. All these aspects were not very weighty in themselves, but as a general impression they were to many to overlook and not aligned with what one can expect from a 4 star hotel.