The Briarcroft

I don't normally write reviews as I stay away for work a lot and so I feel they have more impact (good & bad) when i do! after a recent stay at The Briarcroft I felt I should post this. Main things I look for in a good hotel: Low noise - tick. Good internet - tick. plugs by the bed - tick. Somewhere to work - tick Comfy bed - tick, tick & tick. Tea/coffee facilities - tick Good shower - tick. Local amenities - tick. Helpful staff - tick. Parking - tick. The hotel is very reasonably priced for what you get and after speaking to some of the team you could see they both cared and wanted their guest to have a good stay. I will definitely be booking again when next in the area.

Due to a few things going wrong during the day, I knew that I was not going to make my 8pm expected arrival at Briarcroft. As they have a reception that closes at 9pm.. I decided to get in touch and let them know of my later expected arrival time of about 10pm. I continued to use the only available method of contact… a phone call.. but was met with a ‘no one available’ answer and that it was not possible to leave a message. I continued to try a number of times from 3pm onwards. I finally got to Briarcroft at 9.55pm and was greeted by a very frosty and stern reception… like being told off at school… No enquiry/concern about my late arrival… instead I was told that I was lucky that I was being let in. I explained that I had been trying to get in touch for much of the day… but was not believed.. I was told that no missed call had been received. I then called their phone, whilst on speaker phone… and when it went straight to the answer message… I was told that there must be a fault with the BT system. No apology or concern shown. I travel the length and breadth of the country for my work… usual course of action if I’m delayed getting to a hotel, is to get in touch and inform… or the hotel gets in touch to enquire… usually expressing concern for my lateness. To start a 2 day stay, after a difficult day, with such a reception… is unacceptable. The remainder of the stay was pleasant enough.. but clouded by the reception.