Hôtel Serena à Goma

You make the world a nicer place - a combination of your staff’s generosity, spotless environment, finger-licking good food, well trained waiters and not forgetting the professionalism of the reception team. The Hotel is just the Goldilocks in Goma. Everything was JUST RIGHT. Visited almost 95% of your place and everywhere was to perfection – from the rooms, gym, sauna, steam bath, swimming pool, the restaurant, the resting places facing the Lake Kivu, not forgetting the club. Maybe just the business club which was a little small.

I'm a regular customer of the Serena and I've been satisfied until now. It was my first time at the Spa and it will be my last. First of all, I made an appointment for a pedicure and manicure, but obviously it hadn't been noted down anywhere and it took them 45 mn to find someone to perform. Then the person giving me the manicure hurt my finger, which bled profusely. We stopped the procedure, but I was still required to pay for it. Having expressed my astonishment, I was still required to pay half, which I did. This spa should be avoided

This is by far the best Hotel in North Kivu, Goma City, Democratic Republic Of Congo. The hospitality is a true 5 star, the scenery, meals and the overall location, overlooking the famous Lake Kivu. I really enjoyed my stay over the festivities in 2021. They have wonderful packages to suit everyone. Thinking about a holiday destination, try out Goma Serena Hotel.☺️

We stayed at this beautiful property for three nights after a recommendation from a friend. The welcome was superb, the staff at the desk were so professional and friendly. Our room was extremely beautiful, clean, specious and the best of views. The food was extremely nice with lots of choices, and not only lot, we must say the chef took his time to do the preparations. The waiting staff were so professional and attentive. We want to send special thank to The General Manager James who welcomed us on arrival and he checked on us every day. We felt so privileged. Thanks to the Team in Serena, we will be back with a big family. We already miss you guys ...

I enjoyed my stay at the Serena GOMA Hotel. The hotel is exceptionally clean and the staff is professional and very friendly. I encourage anyone who is travelling to GOMA to really consider staying at this beautiful hotel. I will definitely return on my next trip. Raemonde Bezenar Edmonton Canada

We were 17 people that stayed in the Serena Hotel for more than a week. The service was excellent. The breakfast was great. The restaurant offered a variety of delicious food. The main language is French. The view is splendid. Nice gym and spa. Highly recommended.