Gloria Palace Hotel & Spa

Non vale 5 stelle!!! personale in sala da pranzo età media 18 anni senza esperienza mancanza di piatto di posate macchina del caffè rotta al buffet l'ascensore del mattino spesso guasto mancanza di piatti offerti nel menu! e per finire abbiamo avuto la nostra macchina graffiata nel parcheggio privato dell'hotel nessun gesto da parte dell'hotel nonostante l'intervento della polizia che ha confermato la responsabilità dell'hotel

Hotel bellissimo ed estremamente pulito, con personale disponibile e felice. Mancanza di varietà su bevande fresche e pane a colazione. Bella vista dalla nostra camera con due balconi. Insidepool è stato chiuso. La piscina esterna è un po' fredda, ma spaziosa.

The hotel itself claims to be 5 stars. They definitely aren't! Staff go straight into rooms without knocking first, the pool outside and inside is not cleaned and looks really unappetizing. I don't think anyone benefits from swimming in this! Spa and fitness center open at 11 am. Reception needs to learn some manners and needs to learn English better. Lots of strange rules about food in rooms and fines if you don't comply with this. Beach bar only open on weekends and only has drinks. No food or snacks! Only 2 of many waiters in restaurants had any idea about serving. They forgot what we had ordered and brought the wrong food. The food was ok, however. With a little help from someone who can help train the staff to get them up a few notches, it could be 5 stars. In the future..... But please make the pool Great again!

We booked a vacation at this hotel for June 2024 based on the reviews. Upon arrival, no one met us with the transfer, so we had to walk about 500 meters with our luggage to the hotel, assuming you can find the way. There was a long line at the reception desk, and only one staff member was checking in over 15 people in line. During check-in, we were informed that the next day we would have to pay an additional 20+ € tax per room for a seven-day stay. The room was quite comfortable but very small, with a limited number of sockets. The bathroom had only liquid soap and two towels, which were very worn out. Cleaning was at a very poor level, and there was a constant sewage smell in the room. But the worst part was the service and the food. The food was monotonous, tasteless, and got worse every day: cold, overcooked, rubbery, and under-seasoned. The bar didn’t help either, as the selection was very limited: water, beer, wine, and a few types of local spirits. For non-alcoholic drinks, only water from dispensers in the restaurant, mineral water at the bar, and three types of artificial juices were available. These juices tasted even worse than they looked. There was one coffee machine for the entire hotel, which constantly had long lines, and the coffee tasted more like chicory. For fruits, the first few days we had only apples and oranges, later occasionally cherries and watermelon appeared. Breakfasts included four types of unsavory scrambled eggs, horrible sausages, and cereals. Lunches were a couple of types of pasta, soups, and rice. The meat and fish were horribly prepared, and the salads seemed to be leftovers from the previous day. Dinners were almost the same as lunches, just without soups. In the All-Inclusive restaurant, the staff behaved inappropriately, approaching girls with personal conversations. After politely asking them to respect personal space, stalking and then ignoring began. The staff liked to lecture the guests, including bartenders, receptionists, and cleaners. It felt like you were not a hotel guest but a child in a summer camp with unpleasant counselors. Bringing food and drinks to the rooms is prohibited, with fines ranging from 50 to 100 €. At the beach bar, everything is for an additional fee. To drink water on the beach, you have to get dressed and go back to the hotel. Moreover, the hotel infrastructure leaves much to be desired. The pool is very small and located in the dining area. Poolside spots are sold to guests from outside the hotel. Internet is also poor - Wi-Fiwith a good connection is available only in the lobby. If you plan to work or stay connected, this will be a problem. Overall, our stay at the Gloria Palace Hotel was very disappointing, and we do not recommend it for a visit.

It was probably the worst 5-star hotel we have stayed at. Much was missing from the EU standard for 5-star hotels, such as bathrobes and cosmetic items. Staff who couldn't speak English, etc. The food was disgusting. We had paid for all-inclusive, which was very limited. The beach was dirty (forget the clear turquoise sea). I can recommend other hotels in Albania but not this one. This hotel should be rated as a 3-star hotel at best.

We stayed here for a couple of nights as part of a trip around Albania. The hotel initially looks beautiful and in part it really is. The rooms are comfy, we had a junior suite so had a lovely sea and pool view. We upgraded to all inclusive, the food was ok, not amazing but edible. You quickly have to learn where and what you can drink, just beer and awful soft drink juices at the beach bar. The pool bar you can get most other drinks wine, spirits etc. The pool area is far too small for the amount of people in the hotel and the beach, whilst a private beach for the hotel it is able to be used by others so difficult to get a sunbed at either location. There is an al carte restaurant used primarily by outside people from the hotel, they reserve all of the seats inside and out so there is no where to sit if you want to enjoy a drink after dinner. Finally the rules, there is a rule for everything. Just didn’t make for a relaxing stay. There are many more hotels I would stay at rather than this one.