Gloria Palace Hotel & Spa

Non vale 5 stelle!!! personale in sala da pranzo età media 18 anni senza esperienza mancanza di piatto di posate macchina del caffè rotta al buffet l'ascensore del mattino spesso guasto mancanza di piatti offerti nel menu! e per finire abbiamo avuto la nostra macchina graffiata nel parcheggio privato dell'hotel nessun gesto da parte dell'hotel nonostante l'intervento della polizia che ha confermato la responsabilità dell'hotel

Hotel bellissimo ed estremamente pulito, con personale disponibile e felice. Mancanza di varietà su bevande fresche e pane a colazione. Bella vista dalla nostra camera con due balconi. Insidepool è stato chiuso. La piscina esterna è un po' fredda, ma spaziosa.

This hotel is extremely clean, the receptionist Elba was very helpful, she was very attentive to our needs. Breakfast was included with our stay, there was a lot of variety, even for the fussy eaters. The beach was just over the bridge. I would definitely recommend this hotel. My only advice is that it was difficult for us to find using google maps. We drove around for about twenty minutes. Perhaps better signs on the road side would help. Overall this was a fantastic hotel.

It was probably the worst 5-star hotel we have stayed at. Much was missing from the EU standard for 5-star hotels, such as bathrobes and cosmetic items. Staff who couldn't speak English, etc. The food was disgusting. We had paid for all-inclusive, which was very limited. The beach was dirty (forget the clear turquoise sea). I can recommend other hotels in Albania but not this one. This hotel should be rated as a 3-star hotel at best.

Upon arrival, there was no one to meet us for the transfer, forcing us to walk about 500 meters with our luggage to the hotel. Finding the way wasn't easy either. At the reception, there was a long line with only one staff member handling the check-ins for over 15 people. During check-in, we were told about an additional tax of €20+ per room for a seven-day stay to be paid the next day. Our room, though quite comfortable, was very small with limited power outlets. The bathroom only had liquid soap and two very worn-out towels. The cleaning quality was poor, and there was a constant sewage smell in the room. Additionally, we had a problem with the door. If the door was not firmly closed, it emitted an annoying sound, warning us that it was not properly shut. Initially, we managed to close it after three or four attempts. However, the situation worsened, and on the penultimate day, the door would not close at all. A receptionist who was walking around noticed our struggle and helped us. Later, the same issue recurred, and a cleaner noticed and finally called a technician who "fixed" it. Yet, by the evening, the door still wouldn't close. I went back to the reception to report this again. They were surprised, saying, "Again? But we repaired it today." They apologized and promised someone would come to fix it. We waited, and as time passed, the situation became increasingly frustrating. To avoid the noise, we propped the door open with a slipper. We called the reception again, and initially, no one answered. After a second call, they were very surprised that no one had come yet. Eventually, a technician arrived and demonstrated that we needed to press harder to close the door. He also mentioned that the person who could properly fix the door was in Tirana and would only be back the next day. The service and food were the worst aspects of our stay. The food was monotonous, tasteless, and got progressively worse each day: cold, overcooked, rubbery, and under-seasoned. The bar offered a limited selection: water, beer, wine, and a few types of local spirits. For non-alcoholic drinks, there was only water from dispensers in the restaurant, mineral water at the bar, and three types of artificial juices that tasted worse than they looked. There was only one coffee machine for the entire hotel, always with long lines, and the coffee tasted more like chicory. For fruits, initially, there were only apples and oranges, with occasional cherries and watermelon appearing later. Breakfasts consisted of four types of unsavory scrambled eggs, horrible sausages, and cereals. Lunches included a couple of types of pasta, soups, and rice. The meat and fish were poorly prepared, and the salads seemed like leftovers from the previous day. Dinners were almost identical to lunches, just without soups. In the All-Inclusive restaurant, the staff acted inappropriately, engaging in personal conversations with female guests. When politely asked to respect personal space, th

The staff want to check everyday usage of the minibar. It's really annoying, when you do not use minibar, and you cannot rest, they are disrupting your free time. It doesn't seem like the All inclusive hotel at all. Food is repetitive, sometimes it's really difficult to choose something tasty. Poor All inclusive - no wine at a beach bar.