SH Dolce Mare- All Inclusive- Free Beach & Beach Bar

let's start with the positive... reception staff and reception manager were really lovely and tried helping our situations. the bar staff were friendly and pleasant especially Nicolay! entertainment staff for the children and pool activities were amazing especially Yani. and honestly the food was really good! plenty of choice, very varied.and one of the chefs/servers Raynier ( blonde lady ) was soooo friendly. rooms were renovated well with good AC. now for the negatives.... I honestly believe ( and after talking to a few people ) this refurb was rushed!! 1) No AC in the restaurant for 6 days, we were dripping of sweat and couldn't eat. 2) the restaurant manager had a real anger problem and shouted in my face for wanting to take my food to the room as it was the only cool place! he actually made me cry. 3) No air con in bar either, and apparently there isn't any ?? really uncomfortable to sit there at night. 4) I don't even know where to start with the pool areas...like something from the 1980s.. definitely not refurbished. dirty areas, pools look dirty and tired but the worst issue was the god awful stench of sewerage coming from all the drains around the pool. 5) The daiquiri bar by the quiet pool is absolutely dreadful! god knows how they made it look like that on the video 🤣 6) if you want to use the snack bar you need to walk up loads of steps and only a choice of 3 things and the staff don't understand you at all. 7) and the entertainment on the video is fake news! you have to go up a load of dark stairs and the animation team did some dancing for the children. 8) the toilet near the bars behind the gym was filthy. 9) the day before our last I asked for my usual drink ( aperol spritz ) and the bar manager was working this day! he is the angriest looking bloke I've ever seen. very unprofessional and actually shouted at me in front of everyone saying...NO you can not have this drink....you give me money!! the bar staff looked embarrassed. 10) this hotel has the potential to be better but unfortunately still has a long way to go! DO NOT go expecting this to be a 4* as it most certainly is not!!!

The hotel is well renovated although has some bad things. The staff is very polite especially at the reception and the lobby bar however the bar manager is such a moody guy most of the time looking bad and screaming and when it come to service from him he as for money only which lead is to my and my friends opinion this guy SHOULD NOT BE in this hotel as a staff member so let’s not talk about the position of a bar manager and I’m pretty sure his behaviour towards his employees is awful and why I think this way is that due to the conversation I had with a few members of the staff that told me he treat them badly and it would be way better as he is not there to stress them out and maybe worse. I firmly believe that my opinion is not gonna change nothing but I truly hope THE BAR MANAGER DANEL or whoever was his name starting with the letter D be fired in the most fast way possible!

The staff is kind, but if they don’t understand you, they’ll just be quiet and not answer. There are so many people, that the staff can’t keep up with the amount. So you will risk not being able to have a place to sit when they serve breakfast, lunch and dinner. Besides you waiting, you most likely won’t be able to find forks, knives or glasses. There’s supposed to be a quiet area with a pool, but it’s nowhere to be found.

in hotels, this is a hellish mess..don't go there, get bacteria...I'm attaching pictures...especially the bathrooms are a disaster..... ..I'll show you what I was doing at night, looking for goons...like venepuncture on myself bed....evidence

The worst experience at this hotel in Bulgaria, I came for Easter with my family and they said that they have an indoor pool and parking and that everything is OK. it didn't work, it wasn't hot water, dirty plates, very little food at all in the conditions when the hotel was full, the very rude staff don't speak English, they scream at you and swear at their language. When we went to get our car after 2 days when we were parked, I found that it was scratched and hit. came in front of the hotel, and when he saw us he jumped into the fight and hit my wife as well. I called the police, they asked us what happened without giving any statement, and the hotel manager did not guarantee us that we will be safe They had a car, they didn't have surveillance cameras in front of the hotel. I called Booking, told them what had happened and they said they were calling the property and called us back immediately, and after an hour we called again, and they told us to wait for a quick offer from the property. that we have decided to stay another night! We will return in detail!

I stayed in the late of April, in a double sea view room. Location clean, nice staff, relative close to the center. The food was good, in the room was cold, also the water was cold in the inner pool. The worst part was the parking, very small. The beautifull weather saved the situation in the end.