Prestige Deluxe Hotel Aquapark Club - All Inclusive

Came here 22 sept, and are staying until 28, but already considering changing hotel.. In Norway where I am from, I am part of an exclusive group hired by the biggest hotel chain, where our only job is to test hotels covering EVERYTHING.. And after just 3 days here I am disappointed as I feel ripped off due to the hotel’s marketing team has really over sold the quality of this hotel. Even the hotel name “Prestige”, gave me hope of having a week vacation with LUXURY, wellness and most of all relaxation. Maybe I’m just spoiled in my own country where we have better standards, as for what is considered “normal” behaviour among the guests.. Here it’s OVER FILLED with screaming kids (kill me now!), the maids don’t understand English (?!?), the food is tasteless everyday and what is MOST disappointing regarding the food buffet is that the signs saying what this food is, is MOSTLY in only Bulgarian! Does this hotel aim for having mostly Bulgarian OR international customers?? Or the hotel management simply doesn’t care, as long as they get paid.. I would have hoped for a 4 star resort with much better variety and healthier options for the food buffet, and more normal desserts.. Here everything SCREAMS too much added food colouring, and that looks revolting. I witnessed what I hope is illegal in also Bulgaria, where management fix the financial books.. (I got a massage, and when it was time to pay, they pushed HARD for me to pay with cash and not card.. When I said for the 7’ time I only had card, the SPA manager than told the masseuse that I had to pay an EXTRA fee for paying with card (15 LEV extra + the price)! Here the masseuse only gets paid 30% of what they make, and the management keep the remaining 70%…! SHOCKING! Not paid by the hour either! On a 4 star hotel I would hope better financial conditions for the staff! The rooms are amazing, the bed is a little too hard, but overall like a 5 star hotel (just regarding the room!!), sadly I would have hoped and expected a much BIGGER tv for this kind of 4 star hotel, and also they either got a smart tv /streaming adapter (this is 2024, soon 2025 after all!), because the tv channels are mostly dubbed in Bulgarian! Again like I previously said, there is little consideration for having INTERNATIONAL guests.. I did actually prepare for this as I brought my own Apple TV device, but like all negatives that has happened during my stay, I could not use the APPLE TV because the APPLE TV can’t connect to the internet, as you need to validate the internet signal through a pop up system on your phone/pc.. If only they had a normal password or open WiFi without this stupid pop up..! The interior (indoor) swimming pool they claim is heated up to 25 Celsius, but in reality it is ****** COLD!!! Heated pool was one of my 4 reasons why I chose this hotel.. I came to Varna, Bulgaria because of medical tourism (get dental implants at the BIG dentist facility in Varna), and as I am going through a very big surgery fully

I called last evening maintenance at the reception to tell them in the bedroom air is unbreatheble and to fix the AC either to open window(which that one aswell its blocked) nothing been fixed , workman said "tomorrow" never came back. The ceiling bit which is covering the AC from bedroom has been left open, unsafe for a child to step in the bedroom.

Bad service, bad employees. A girl comes out of the pool freezing and they don't give her a towel because she doesn't have a ticket. She cries but the employee doesn't care. Unpleasant in the dining room. Unpleasant at the reception. Bad experience and we will never return to this hotel. They must get their employees to smile a little. An unpleasant place.