Melia Grand Hermitage

Questa è stata un'ottima scelta per la nostra vacanza. Dal momento in cui siamo arrivati, fino a quando siamo partiti, abbiamo sperimentato un alto livello di servizio e personale accomodante. Abbiamo scelto di acquistare l'upgrade "the level", che secondo noi è una scelta saggia. Camere: le camere sono molto spaziose, ben tenute e pulite. I letti sono grandi e larghi e abbiamo dormito entrambi benissimo. Abbiamo acquistato una camera con vista mare, che è stata una buona scelta. La pulizia giornaliera è stata molto soddisfacente e di alto livello. L'aria condizionata salvavita ha funzionato molto bene. L'hotel era tranquillo di notte e non abbiamo avuto problemi di rumore o altro. Ristoranti: il ristorante principale potrebbe essere molto affollato a volte. Ma poiché abbiamo acquistato l'upgrade "The Level", abbiamo avuto la possibilità di mangiare in un ristorante più tranquillo solo per gli ospiti The level. C'era un'ampia varietà di cibo diverso tra cui scegliere, combinato con specialità giornaliere. Es. sushi (alcuni giorni). Altre opzioni tra cui scegliere erano un ristorante americano, italiano e bulgaro che non abbiamo provato. Durante il giorno, erano disponibili altre opzioni. Hamburger, pizza e sandwich, abbinati a una varietà di bevande analcoliche e alcoliche e caffè. Piscina e attività: la piscina principale era molto bella e lì c'erano quasi sempre sedie a sdraio disponibili. L'upgrade "The Level" dava accesso a una piscina privata e più tranquilla circondata da un'ampia area parco con lettini. L'area dava anche accesso a un bar privato e a un'area lounge. Durante il giorno lo staff passava a prendere le ordinazioni delle bevande o a portare il gelato quando possibile. Il team di animazione si impegnava molto per far partecipare tutti gli ospiti che volevano partecipare. Acquagym, freccette, yoga, pallavolo in piscina e pallanuoto erano organizzati ogni giorno. Fuori dall'hotel avevi la possibilità di esplorare i mercati, i piccoli negozi, i bar e i ristoranti, se lo volevi. Tutto sommato, questo è stato un ottimo hotel in cui soggiornare. Non abbiamo riscontrato alcun problema e ovunque siamo andati, siamo stati accolti da uno staff positivo e accomodante. Torneremo sicuramente!

The best holiday of our lives at Melia Grand Hermitage! We’ve just returned from the most amazing vacation we’ve ever had — everything at Melia Grand Hermitage exceeded our expectations! The food was outstanding, the drinks were great, and the atmosphere was full of joy and fun. We laughed a lot, danced, swam, relaxed… we truly have nothing to complain about. The animation team was absolutely amazing — always engaging with us, inviting us to join their activities, games, dance sessions, and fun workouts. Their energy was contagious and made every day special! A very special mention goes to Eva, who is truly a valuable part of the team — warm, enthusiastic, and full of life. She made a lasting impression on us. We’re already looking forward to coming back next year — and many more years to come! Thank you for this unforgettable experience!

Hotel facilities are very nice. We had 3 rooms which were all great, nice and clean, spacious bathroom, very large, comfortable beds, silent and effective AC, and great room service. However, the hallways are very loud. There’s a 1-inch gap under all doors, which means you hear everything that’s going on; with lots of kids running up and down the hallway, using it as a playground. The staff were friendly, but sadly not very well spoken. We often had a feeling of them ushering us away, trying to avoid speaking English with us, or simply answering yes, as it seemed the only word they spoke. However, I will have to mention the food. The four restaurants in the hotel are all buffets, with a wide selection. Sadly, almost everything I tried was undercooked, and the labeling of dishes was horrible! Signs would say: “Fish” for all types of fish, including shellfish and other seafood. Most are labeled “vegetarian”, but you had to guess if it was mashed potatoes, cornmeal, or a local dish you never had before. Very bad allergen labeling, which had you running around in order to find the signs showing the various allergens. If asked what the various dishes were, staff ushered us away or simply said “Yes, vegetarian”. The menu switched every day, which made it very difficult for picky kids. The elevators were rubbish, with no meaningful system to how they operated. We sometimes waited for 15-20 minutes, before an elevator would show up, and be full. Especially hard during the dinner and breakfast times. Lastly, though not at the hotels fault, most eastern guests were rude. No respect for standing in line, waiting their turn at the buffet, elevator or pools, and would often ignore hotels rules for smoking, reserving pool chair, etc. Overall we had a good stay, but we will not be returning.

The hotel and its grounds are lovely especially as we upgraded to "The Level" where guests have their our own private swimming pool area, restaurant and private bar. The grounds round our swimming pool were lovely, with plenty of sunbeds available. It is a bit of a game if you are a sunworshipper to keep moving sunbeds as the large trees give lots of shade as the sun moves across the sky - not a problem for us though! The hotel is very big, but the staff seems to be efficient, but some clearly lacked motivation, and some were much more friendly than others. Our 8th floor room was lovely and we had a fantastic view over the main swimming pool and the sea. The maid kept the room neat and tidy and the shower was one of the best I have ever had on holiday. Unfortunately what lets the hotel down is the food: Whilst the choice is plentiful, unless you arrive exactly as new food is put out at best it will be luke warm. There were hot plates and heating lamps but these just did not keep food warm. We did not eat lunch but this was certainly the case for breakfast and dinner and I did not eat a single vegetable all holiday as they were cold. Unfortunately the 3 a-la-carte restaurants had the same problem and eating in these restaurants was simply not special. This could be easily alleviated if the chiefs continually kept coking and trays of food were topped up regularly. We, also, did not see in the restaurants anyone who appeared to be in charge who could ensure that things were running smoothly. The poor food meant that out of 12 dinners we had in the hotel we ate out 5 times.

Far from a 5-star experience We stayed at Melia Hermitage expecting a proper all-inclusive vacation, but unfortunately, it fell short on many levels. First of all, the beach bar closes at 5 PM – exactly when it starts to become pleasant to enjoy the beach. During the hot summer months, most people avoid the strong sun in the early afternoon and head to the beach between 4 and 6–7 PM. But with this schedule, you’re forced to buy your own drinks because the “all-inclusive” stops working when you need it most. The lobby bar closes at 11 PM, which might still be acceptable, but right after that, they literally turn off the lights to make sure guests leave. Not exactly welcoming if you just want to sit and chat a bit longer. The food is bland, repetitive, and far from what you’d expect from a 5-star resort. As for the hotel itself – nothing impressive in terms of facilities, service, or atmosphere. Overall, a disappointing experience. Definitely not worth the price, and certainly not somewhere we’d return to or recommend.

They don’t have food, all the trays are empty!They only bring vegetables!! It’s incredible, I'm coming here for the fifth time and it's the last! Everything is very busy with minimal staf! I didn't think a location could deteriorate so much!