Premier Inn Gloucester (Longford)

So the room we were in was clean and the bed very comfy. However it was a very small room. Not a big problem as we weren't in the room most of the day as out visitng local tourist sites. Car park is big and free which a positive. However having stayed in many premier inns because we like the brand this hotel felt a let down. The hotel needs a big refurbishment. Bar attached closed early, tills were down on one night which created a stressful short staff team. There was no other local bar to go to. One night the guy behind the bar just turned off the music and vanished! Beth was the duty manager and could not do enough to help all customers. She was the best thing about this hotel. Shame the premier inn CEO and powers that be don't seem to recognise the need for added support and investment in this hotel.

Came here, as my son had bought a house nearby but hadn’t any furniture Arrived at hotel around 8.30pm having checked in online. Given our key, not told of room number or any information Room was clean, but small Went to pub attached to Premier Inn Young barman was charismatic and friendly, although a little distracted by a young female friend 😉 However we were informed bar was closing at 9pm, on a Saturday night!!!! Next day breakfast was appalling Continental offering was stale, muffins were rock hard Cooked offering no better No plates, had to ask, Bacon like leather No eggs cooked Just horrible! Absolutely not value for money Only good thing about this hotel was the young lad working on the bar, that closed by 9pm on a Saturday night!! AVOID!

Our experience was mainly great. Shea (im not sure if ive spelled that correctly and apologise if not) was lovely at check in. Very sweet and professional. La, on the other hand, could have her people skills improved. Handy for transport, quiet and clean. Would stay again if in the area.

Overall a decent place to stay for a few days. The whole place looks a little jaded, but the staff more than make up for it. We were very dissappointed with our room, it was very cramped & the bathroom was so small we had a job to fit in, however the bed was fantastic, plenty of room & so comfortable. We had the perfect nights sleep all three nights. The food was very disappointing over the weekend , served on cold plates & very little choice, however, on the Monday it was totally what we expected. a good full english served on hot plates

The overall impression of the hotel, restaurant and bar is 'tired'. Reception is very small and on arrival there was no-one on duty so we had to press a buzzer and wait for someone to come across from the other building. Our room was on the first floor but there was no lift so we had to scrabble up stairs with our luggage. We ate in the restaurant on our first night and there was only one member of staff on duty to serve behind the bar and also bring out food from the kitchen. We had to wait quite a while for our food. Breakfast provided a wide choice but the cooked food was not appetising. We had chosen the hotel because the location worked well for a family event we were attending, otherwise I'm not sure we would choose it again. Also, the total bill to stay and eat of just short of £400 for two nights, in my opinion, didn't provide value for money.

Beds were absolutely amazing and so comfortable i have alot of physical disabilities and was the most comfy i have ever been. Staff were absolutely amazing so friendly,helpful and kind. Food was absolutely bussin as my kids say 😍