Tucker at Palmer Dadeland Miami

Nickel rien à dire

Lovely condo The condo was clean and comfortable. George in the concierge office was professional and extremely helpful. Great place to stay when avoiding the Miami Beach crowds

Extremely secure and organized system. I love the rooms, very nice and spacious. Worth the money!

I did not like check in. Had us running around to wrong unit trying to get in. Reservation told us one unit front desk told us another one. It was a mess. For that reason I am giving a poor rating. We were up really early and had to be out and about all day before check in and to come check in and had to deal with this. We were tired and frustrated right off the bat. I don't think I'll stay here again next time. Ms. CRUZ

We liked the property because it was clean, spacious, and had large windows. The swimming pool on the 8th floor was large and refreshing. However, there were a few drawbacks. Guests can only use certain elevators, which makes getting to the car garage a long walk since there is only one elevator per floor. If you use the wrong elevator, you may get stuck because the doors will not open, and the elevator will not move up or down. This happened to us, and we had to wait half an hour before someone opened the elevator door from the outside to let us out. I called Kaza's phone number for assistance, and after a ten-minute wait, I was informed that they would submit a ticket for help. Although I explained that I suffered from claustrophobia and was panicking, the customer service representative told me she couldn’t do much from the phone but assured me that I would receive a call from someone local in a few minutes. This call came the next afternoon, asking if I still needed help. While the property itself is nice, if you don’t prioritize customer service, then this is the place for you. When I called to speak to a manager about the situation, it was a waste of time; Chuck kept repeating himself like a robot. There was no accountability, care, or human concern. Overall, the customer service experience was disappointing.

Make sure you get a clear understanding on how to use the elevator. It’s very important. I got stuck on the elevator because I didn’t clarify the instructions and I just practically renewed my PTSD