Glencoe House

This was our first visit to Glencoe House for a family wedding, loved every part of it. The staff were so helpful & friendly, James was just lovely, nothing was a bother to him. The rooms were amazing, comfortable beds & super soft pillows, the food was to die for…great menu to suit all tastes, loved getting everything served to our own dining table & not having to get your own. The views & walks were breathtaking. Honestly I can’t speak highly enough of the whole experience, would definitely stay again.

Expectation High, Delivery Very Low - Over Priced For The Service & Accommodation Got the price we were charged we were expecting something amazing. As you drive in, the house is very impressive, the way it stands, architecture, detail etc. The views would have been amazing from our rooms, but were obscure by scaffolding, something we were not told about prior to booking or arriving. If we had known this we would have cancelled. The greeting was OK, but again nothing amazing. We were shown to our suite which at first glance looked great. However we soon discovered that our bed was a zip and link and not even connected/zipped up together! Let that sink in circa £2,000 for two night accommodation and food and we have a zip and link bed, not properly connected or lined up. The TV would not work as it just said loading all the time. We returned after the first night, to find the housekeeping team had left the rubbish from our suite and someone else’s on the desk in our hallway. We also had a guest walking into our suite via a door that had been left open off what looked like a fire escape. The BT speaker did not work and when you went to the toilet (situated directly in front of an unfrosted window, you just looked over some camping pods/lodge type accommodation. All of this was reported to the front desk at the time, they were supposedly going to sort. The only thing that happened was the rubbish was removed. The TV, BT Speaker, Bed and security issue were not addressed. When checking out, again I spoke to the front desk and supposedly the GM was going to call me! Here we are 6 months on and still waiting.

Absolutely fantastic experience. First class venue and service. Everyone there took pride in what they did and the beautiful location of this property. From the beautiful rooms to the walking trails around the property to the meals we enjoyed; everything was first class.

This review is not merely based on the hotel as the amenities and service are beyond excellent. They have really thought of every last thing for guests from snacks to food selections to appliances. The cleanliness and organization was really top notch. Everything in the lodge was of utmost quality. More importantly was the kindness and empathy of one of the employees there…Angela. She really went above and beyond when she didn’t need to. I fell and she took care of me, staying with me almost the whole night instead of going to rest for her following work day. She waited with me in the hospital as she had empathy for my being alone. There are not enough words to describe how grateful I am to her. She checked on me all the remaining days to ensure I was ok. Her hospitality was compelling and completely unexpected. I am so thankful to her. This was my first time here but a place I will come to many times again.

For our 40th wedding anniversary we decided to celebrate at Glencoe House. After hearing so many good stories about this place, we were so so excited to experience it. Location and property was perfect but sadly very much lacking in the 5 star rating that this property supposedly has. The staff were lovely, but understaffed. Food was very below average, which was so disappointing. One thing that was unacceptable was the handyman letting himself into the suite without our consent which was disconcerting. Overall not a 5 star rating, we’ve experienced 5 star on many occasion in Scotland.

Our stay during the fall offseason vastly exceeded our expectations. Delighted we could walk from the House to the Pap of Glencoe and Ballachulish, and got around readily using the local bus. We booked Suite 1 for views from window + hot tub, which was pristinely clean and at perfect temperature. Because not much else in the villages was open, we ate in our suite each evening, which turned out to be the right call because Sebastian and the kitchen crew prepared four-star food using hyperlocal ingredients, customized to our taste. We also had breakfast included in the rate which went beyond “Scottish” into smoothies and yogurt and local smoked salmon. We slept well in the firm comfy king bed with down pillows and coverlet. Appreciated the choice of hot and cold drinks available in the room. Was mildly disappointed that the room fireplaces were not usable, but got over it quickly. Highly recommend and would gladly come back.