Recensioni su Ibis Melbourne Glen Waverley

Risposta dalla struttura: Dear Wei Li, Thank you very much for your kind review.We are delighted to hear that your stay at ibis Melbourne Glen Waverley was a memorable one.We are pleased that you appreciated the pristine condition of our hotel, the breathtaking views, and the high level of customer service we strive to provide. Our team makes every effort to accommodate guests' needs, including requests for early check-in when possible. It is wonderful to know that the proximity of Asian restaurants and eateries, as well as the ease of access to the Metro train, enhanced your stay. We are committed to ensuring our guests enjoy both the comfort of our hotel and the convenience of our location.It would be a pleasure to welcome you back. Best wishes,Vishabh Verma, Guest Experience Manager

Risposta dalla struttura: Dear Guest, Thank you for this great review.We are delighted that you had such a positive experience at our hotel.It's fantastic to hear that you appreciated our convenient location, exceptional service, spacious rooms, and competitive pricing. Our proximity to Glen Waverley Railway Station, just a 7-minute walk away, makes us an ideal choice for both family visits and business trips. Our team is committed to providing excellent service, and we're pleased that this was reflected in your experience.We look forward to welcoming you back soon. Kind regards,Sahan ShanthapriyaAssistant Manager

Risposta dalla struttura: Dear Timy, Thank you very much for this kind review of your recent stay.We are truly glad to hear about your positive experience at ibis Melbourne Glen Waverley.We are delighted that you found convenience in our proximity to shopping, dining, and local transportation, which are just a few aspects of our hotel that we take pride in. Our location, a mere 7-minute walk to Glen Waverley train station and close to The Glen shopping centre, ensures that our guests have easy access to everything they need. Additionally, being positioned within walking distance to a variety of restaurants, our guests can enjoy an array of culinary options even though our restaurant operations are limited on weekends.We look forward to seeing you again soon.Best regards,Kelum GintotageHotel Manageribis Melbourne Glen Waverley

Risposta dalla struttura: Dear Teresa,Thank you for your feedback,We are truly sorry to hear about the issues you encountered with the condition of your room and the amenities provided. Maintaining a fresh and welcoming environment for our guests is a priority, and it appears we fell short of this commitment during your visit. We appreciate you bringing these matters to our attention.Furthermore, we understand the importance of a fully operational hairdryer for our guests' convenience and apologize for any inconvenience caused by the malfunction. Our aim is to ensure that all in-room facilities are in perfect working order, and we regret that we did not meet this standard in your case.Moreover, we acknowledge how critical prompt and effective communication with our reception is for resolving any issues swiftly. We apologize if we were not readily available when you reached out for assistance. This does not reflect the high level of service we strive to provide.We are sincerely sorry that the service did not meet your expectations. We will follow up on this with our team.We hope to welcome you again in the future. Best wishes,Vishabh Verma, Guest Experience Manager

Risposta dalla struttura: Dear My,Thank you for taking the time to leave your review.We're delighted to hear that our hotel's location met your expectations, with its proximity to a variety of Asian cuisines and the convenience of being within walking distance.We hope that the overall experience was enjoyable and that you found our amenities and services to your satisfaction.Kelum GintotageHotel Manageribis Melbourne Glen Waverley

Risposta dalla struttura: Dear Guest, Thank you for this great review.It is nice to know that you found our location to be convenient and that, overall, your stay with us was pleasant.We look forward to welcoming you back soon. Kind regards,Sahan ShanthapriyaAssistant Manager

Risposta dalla struttura: Dear Somasundaram,Thank you for such a great review.It is rewarding to know that you enjoyed your recent stay with us and found us to be of good value.Such a message of satisfaction gives a real boost to our team and inspires us to continue with our efforts to provide the best customer service we can.We look forward to a return visit from you in the future.Best wishes,Vishabh Verma, Guest Experience Manager

Risposta dalla struttura: Dear Guest,We very much appreciate your comments regarding your stay at the Ibis.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youcan U,Duty ManagerIbis Melbourne Glen Waverley

Risposta dalla struttura: Dear Yin, We would like to thank you for this review about your recent experience in our hotel.It is a pleasure to know that you had a nice stay with us.We feel the following information will help clarify the situation. As in the majority of hotels worldwide, our policy is to request a credit card security deposit that is not a payment and only guarantees that there are funds available to pay for any charges incurred, this amount is usually 'blocked' on an account but not actually debited. The pre-authorisation is usually removed between 5 - 10 working days afterwards depending on your bank. We advise our guests to contact their bank in case of any excessive delay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Vishabh Verma, Guest Experience Manager

Risposta dalla struttura: Hello, We very much appreciate your comments regarding your stay at the ibis Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Claudia Reservations Agent

Risposta dalla struttura: Dear Guest,Thank you for such a great review.It is very rewarding to learn that we provided you with the perfect stay and we are glad our location was ideal for your time here. We also appreciate your kind comment about our team; the acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly uphold our performance.Vishabh Verma, Guest Experience Manager

Risposta dalla struttura: Hi Neil,Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Youcan U,Duty ManagerIbis Melbourne Glen Waverley

Risposta dalla struttura: Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Melbourne Glen Waverley. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley K, Duty Manager.

Risposta dalla struttura: Hi Martin,We very much appreciate your comments regarding your stay at the Ibis.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Youcan U,Duty ManagerIbis Melbourne Glen Waverley