Leonardo Inn Glasgow West End

The room was freezing and dirty. Staff attitude shocking. By cold I mean that It was 12 degrees, with no working heating. The window did not shut properly.. The handle and its mechanism were broken; judging by the amount of dirt and grime accumulated on it that had been the case for quite some time. As a result, there was a gap of about an inch along the top of the window - wide enough for the top curtain to move in the wind during the stormy night. Also wide enough for me to smell every cigarette that staff had out the back, and everything that was cooked in the kitchen. Outside temperatures were below 10 Celsius, so my room was not much warmer. No air conditioning in the room. The radiator was not working - presumably because central heating was turned off during a (very cold) first week of summer. No extra duvets. Reception not answering the phone. I lay in bed shivering. By dirty I mean that the room was not cleaned. Housekeeping just didn’t bother providing the service that I was paying for. So after a long day out I came back to an unmade bed, and the dirty mugs from the night before, tea / coffee / milk not having been replenished. So warming up with a hot beverage was not an option, even as I lay in bed shivering. Ordinarily, in a hotel at this price one would expect to at least be able to take a hot shower to warm up. Unfortunately, the tap on the bath was equally broken in what again looked like a longstanding issue. So only cold showers were available. I did not want to be in that room. I did not want to be in that hotel. I ended up there due to Leonardo’s exceptionally poor customer service. There are two Leonardo hotels in Glasgow. I was travelling with a group of several people, all intending to stay in the same hotel. Through a booking error, we had ended up in different hotels of the same chain. A couple of days before arriving, I requested a transfer from one to the other - both hotels belonging to the same group. Back came the cheerful response that the booking was not cancellable. Of course I did not want to cancel, I wanted to be in the same place as my friends. Leonardo’s suggestion was that I pay for a second room in another Leonardo Hotel in the same city if I wanted to do so, because they already had my money and saw no need to be accommodating in any way now I had paid. In that spirit they put me in a freezing cold room and then didn’t clean. Because, hey, they already had my money, what was I going to do about it now. I am definitely never staying at a Leonardo again.

Receptionist welcoming and efficiently advised me of leal times abd the location of the restaurant. Door key card properly functioned throughout my stay. The breakfast buffet was varied and plentiful but would certainly if benefited from more guests. The resrurant was clean and tidy. Cutlery and plates were clean. The coffee machine selection was americano or nothing. I heard another guest asking for oat milk and this was quickly brought. Bedroom supplies of tea and coffee were plentiful. The bathroom was clean and consumables all worked and the shower pressure and temperature were easily controlled. TV was modern flat screen with a clean and working remote control. The TV signal was fine and the channel selection was basic but adequate. There's a spacious 24 hour well appointed petrol station with M and S food adjacent to the hotel. Soundproofing from nearby rooms was adequate and disturbance free. Staff were all helpful and kind. The hotel doesn't appear to do anything to encourage locals to use it.

Room was poor for £105 per night Hit breakfast not served until 7 Charged £5 for parking The staff at reception in the morning could have been nicer. All in all a horrible experience and won’t be back

I’m highly satisfied with their service except car parking payment . It should be free for guests

excellent Id come back thank you very much for your best services!!!

Location is about 15 mins drive from Glasgow Airport. Reception staff told us that car park is free for hotel guests provided that we booked directly with them instead of from trip. Heater cannot be switched on at night.

Good location, staff helpful, room size perfect , good views

This hotel was a great experience for me. It was a great experience, except for the location, which was a little bit out of the way, and the facilities were new and well equipped.

The hotel was very neat and everything service was top class Am very happy with the service