Utente ospite
30 luglio 2025
Dear Concerned,
I am writing regarding my recent stay from 21-07-2025 to 25-07-2025. I have not received the refund for the deposit, nor any update from reception.
I am extremely disappointed with the treatment received. Asking for a deposit for an adapter is shameful, especially for a Hilton resort, and treating VIP guests like thieves is unacceptable. I paid upfront for everything, including an extra €200 for late checkout, yet was contacted about a booking discrepancy, claiming it was for one person. This was disrespectful, as I booked through a third-party supplier and had already paid them. Why was I contacted directly, and not the colleague who checked me in or the booking company?
Additionally, I requested insect bite medication on checkout day, and despite being told I would be updated, I received no follow-up.
Given this experience, I no longer consider Northolme an appropriate place for future visits. Please arrange for the immediate refund of the deposit.
Best regards.
Sarra NACER,
Traduci