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Glenapp Castle
4.7/554 Recensioni
Glenapp is immediately welcoming, grand but unstuffy with beautiful grounds and attentive staff. It’s a quietly confident hotel with rich furnishings and stunning flowers throughout. The owner and General Manager were visible and genuinely interested in their guests, never too busy to chat and offering suggestions for walks and activities. As expected, the food was fabulous and unhurried. A special mention for the breakfasts - absolutely delicious! We had a magnificent suite looking out over the grounds to Ailsa Craig and loved the daily tray of tea that was brought to our room, free of charge, the tastiest tea we have had in years! As we packed to leave, relaxed and content, we noted that the magic ingredient for an already magical hotel, is the people that work there. So many have personal attachment and a history with Glenapp and there’s love running through the hotel and grounds. We met who we think is the Head Gardener and we mentioned how sad it was that so many trees had been impacted by the recent storm. She agreed but told us of her 20 year history with these gardens and how it provided an opportunity for careful re-planting and growth. That’s definitely a glass half full way to look at a challenge. When we were leaving, another guest asked how the General Manager was. ‘Blessed beyond words’ was his response! How uplifting! As we spotted our first brave daffodil of the year at nearby Culzean Castle on our way home , we couldn’t have agreed more. A really lovely stay, thankyou to everyone at Glenapp
Trump Turnberry
4.5/569 Recensioni
This review is my honest opinion and I am aware everyone has different views. Stayed for 2 nights with my husband as an anniversary treat. Check in was quick, friendly and easy. Valet parking was a nice touch. We stayed in room 2 which was on the ground floor overlooking the main entrance courtyard which meant we had to keep the blinds closed for privacy. Room was lovely and housekeeping service was first class. Just what you would hope for in a five star hotel. As it was our anniversary there was a lovely card and a few chocolates in our room on arrival, again a very thoughtful touch. We used the spa area twice over the weekend and it was extremely busy and noisy. Very clean but nowhere to sit and relax as all the chairs and tables were taken mostly with towels and robes rather than people sitting on them. Jacuzzi and saunas very small and crowded. So difficult to use. Location of the hotel was lovely and we had a great walk around the golf course and along the beach before heading to the clubhouse for lunch and some drinks. Food and service here were very good. Unfortunately where the hotel lets itself down is the breakfast and dinner service. Food at dinner was very limited on the market menu and we were not offered the choice of an a la carte menu. Main courses on both evenings were bland. Service very slow and we had to ask a waiter 4 times for a drinks menu!. Yes it was busy but she did seem to have time to stand around chatting with her colleagues . Eventually the sommelier, Mason, stepped in and rectified our situation. He certainly deserves some recognition for his service. Breakfast food was fabulous with an amazing choice and very tasty but again extremely slow and non existent service let it down. The table we were sat at was not set with no condiments, sugar or jams etc. 5 times I asked for salt and pepper again it was not forthcoming. In the end I waited until another table was vacated and got it myself. By the time our drinks of tea and coffee arrived we had finished our breakfast despite me asking if they had actually been ordered. Again no apology for the wait or lack of service. Not once did anyone check that everything was okay during any meal service. I was going to raise my concerns on checkout but sadly again we were just presented with our bill and not asked if we had enjoyed our stay. In my opinion service is definitely not 5 star and overall not a patch on Gleneagles or Cameron House.
Royal Hotel
3.2/520 Recensioni
I nostri amici e gli amici, Paul era grande a fare il lavoro e il cibo era bellissimo, la camera 8 era pulita e tempestosa, il letto e il culo erano meravigliosi, entrambi abbiamo avuto un grande sonno notturno. La camera è al top e ha una vista meravigliosa. Avevamo un giro intorno alla città, pochi pub e caffè.

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