Halesford Harbour Resort - Smith Mountain Lake

Went to stay here in November for my best friends wake. Booked early and was told we would get a text at 3PM the day of our arrival with the door code. 3 PM came and went as did 4PM. Tried calling the only number we had, voice mail and no reply. Tried a couple of more times with no results. Rode down to the motel, no staff and other guest had no idea. Called another number on the door, left a few more messages and FINALLY got a response. There were several of us in the same boat. As far as the room went, I will say it was clean. The HVAC system was Very Noisy. Think train outside. Bathroom was exceedingly small and exhaust fan was loud and didn't exhaust. I'm writing this 2 weeks plus in the hopes that I would get over it but that's not happening. I won't be back.

My husband and I reserved a room here for a night stay, on our way back from being south for 3 months. It was a very well kept Campground/Inn. We were within walking distance to the restaurant (Jakes Place), and we had the most gorgeous view of the cove (Smith Mountain Lake)that surrounded their place. We were able to sit out and enjoy the view, while playing our favorite card games. Rooms are very clean. Our plan is to make this our stop every year. We’ve even talked about a family vacation sometime in the summer or Fall.

Have stayed here all summer no problems until October when I was rudely told they were under new management (wish they were not). Made a reservation which I have all in a email on a Thursday 10/20 for a Saturday 10/22 stay. I had asked if possible for a early check in and the lady told me no problem since it was off season they were empty. Me and my sister arrived at about 1:30 (check in is 3:00) went downstairs and saw a cleaning lady and I said Hi I am so and so and we are here to check in is our room ready. That's when it went down hill she rudely told me there are no early check in as she was the only one here and would not even have our room ready at 3:00 I said oh I'm sorry then she slammed the door in my face. I saw a number on the wall that said if you room isn't ready call this number so I did - it was her number. She got very rude said she was calling her boss (which was Susan) I said oh ok that's great. Spoke with Susan and she apologized and stated there was new management and the website campspot had been making these promises to people. Now mind you the parking lot was empty there was only one other guest there. I said no problem can me and my sister simply fish until its ready which was only a hour away. She said find. We went and got our poles from the car when here comes the cleaning lady and stated that her boss called back and watched the camera's and we both needed to leave. Not really sure why we needed to leave however this cleaning lady apparently told a bunch of lies so we were asked to leave. They are now claiming they can keep my money. That isn't going to Happen I have contacted the BBB and a investigation will take place and I have also contacted a Lawyer. The new owners need to recheck their employees. I cant wait to see this video of what apparently me and my sister did so wrong to be asked to leave. I have never in my life been treated by a establishment like this ever.