Fairfield Inn & Suites Lexington Georgetown/College Inn

There are a number of reasons I gave this hotel a Terrible Rating. First off, we booked this hotel for the final leg of our vacation because it had an outdoor pool and a hot tub. Imagine our surprise when we pulled up and saw all kind of construction going on, and NO POOL OR HOT TUB - it was dug up. If you go onto their website today, they show that there is a pool and hot tub. False advertising! We go into the hotel to check in with the front desk and the person working there spent at least 30 seconds on her phone texting before even looking up at us. We get to the room and discover there is nothing that says what the WiFi password is, so we go to call the front desk. Guess what? The phone is not connected. So we go back down to the front desk to get this information and to let them know about the phone, and they told us we did not need a password and acted like it was no big deal that the phone was not connected. There is a security door that leads to the parking lot, which says keep this door closed at all times. Well it remained open all night. So much for security. We went to breakfast the next morning, and there were few choices. Some scrambled eggs (all watery), there was supposed to be sausage and gravy (both empty at 8:30 a.m.), and besides that, there was bread for toast, bagels, some danish and yogurt. Not much of a breakfast. We went to the front desk to turn in our room key when we were checking out, and the person behind the desk took the key and said nothing else. Not thanking you for staying with us, or how was your stay. Would NEVER come here again.

Still under construction however we asked for room not on the interstate side. Front desk staff gave me a room that was even worse so back down to wait for 15 minutes at a unattended front desk employee out front to get the first room and sleep all night with ac on plus travel fan plus pillows over my head!!!

The hotel's website indicated the facility was being renovated. The renovations were handled well: the public areas were intact and we were given a renovated room, but the directional signs to the rooms hadn't been reinstalled so finding our way was an adventure at first. The room was nice, but we could hear the person next door sneezing, plus road noise from I-75. The internet was erratic. The woman at the front desk was very welcoming, and breakfast was considerably better than the typical Fairfield fare!

Was with a group charter bus from church. There was 29 couples. They were supposed to have someone take our luggage up to our rooms. No one was available to do so. The tour company had paid for it. After talking to tour Co., it was supposed to have been fixed, yet on departure 2 days later, still no one to take luggage down. Desk employee was not friendly. They were remodeling throughout the hotel. Some of us got new rooms with no microwave or frig. Some got tv that didn't work, some got dirty rooms. Then the breakfast was definitely lacking in taste. Sausage was obviously microwaved by staff, not fresh. Microwave in food area didn't work well for just a few seconds to microwave a blueberry muffing. Staff said he would take it to the kitchen area & warm it for me. I didn't want to bother. Just ate it cold. Coffee was strong. But breakfast was included. Had friendly experience with other guests.

We have stayed at this inn numerous times and since we came back several times, we obviously were satisfied. This time we stayed two nights. When on the afternoon of the second day, our room had not been cleaned, we mentioned it to the front desk. They informed us they only provide cleaning if you stay for at least 3 nights. So, let me Get this straight. You expect us to pay you the full room rate every night, but every other. Nght you will provide us with only half the service. Got it. So happy to pay for nothing.