Recensioni su Oubaai Hotel Golf & Spa

The stay was amazing. Excellent service.

環境：非常好和乾淨

Beautiful, modern, spacious room. Lovely food. Great views from club house. Lovely golf course. Staff were friendly. Free wifi was available at certain areas. Free shuttle service. Driver was delightful. The dining was inside the main building, and had to walk outside to get to room.

A wonderful stay at Oubaai Hotel Golf & Spa! The staff were exceptionally friendly and made us feel welcome from the moment we arrived. The room was spacious and comfortable, with breathtaking views of the surrounding scenery. We thoroughly enjoyed the breakfast spread, which was the perfect ending to a super staycation. The overall experience was unforgettable, and we can’t wait to visit again!

We recently stayed at Oubaai Hotel, expecting a relaxing getaway, but unfortunately, our experience was far from enjoyable. Upon arrival, we found that the air-conditioning in our room was not working. Maintenance attempted to fix it, but the issue remained unresolved. We were then offered alternative rooms, only to discover that the air-conditioning in those rooms was also faulty. With no comfortable solution provided, we had no choice but to cut our trip short and drive four hours back home— completely ruining what was supposed to be a pleasant stay. Considering that proper cooling is a basic expectation at a resort of this caliber, it was incredibly disappointing to encounter this issue across multiple rooms. Adding to our frustration, we have two vouchers for future stays, but after this experience, we no longer look forward to using them. We have visited Oubaai Hotel four times before and always appreciated the quality of service, but we were informed that new management has taken over. If this is a reflection of the new standards, it is deeply concerning. We sincerely hope the hotel takes this feedback seriously and improves its facilities and service. Until then, we cannot recommend staying here.

Rooms are deteriorating, carpets are dirty, paint is crumbling, mould, etc. On top of that, the service is questionable - especially Chris, the Manager. I'm surprised a place like this is operating. The location is amazing, but everything else is not up to standard of even a 3 star hotel.

1. Aircons in the rooms not working and only informed on check-in 2. Reception staff, while friendly, have no idea about how things work. As an example, the opening hours of the tennis courts and the possibility of hiring equipment was a complete mystery and answers ranged from late night, to always open and all equipment available to no equipment available. Moreover, the actual desk at the courts were unmanned. 3. Swimming pool wall is green ( not sure about how safe the water is for swimming) 4. Water out the taps in the rooms is yellow. 5. Every room ( we had four large apartments in our group), had a distinct “drain” odour. 6. Access to the golf club house, can only be achieved via a shuttle service, which was great, when a shuttle was available. If it was out, we were told we needed to use our own vehicle ( which wasn’t a problem with us), except, that because of the strict boom access, that meant we needed to drive to the main gate, leave the complex, the turn around and drive in again, get a new code and then access the golf course. 7. At breakfast, the birds feeding at the confectionary station at the buffet, is a health risk. 8. Hotel advertises a turn down service, but says that the service is no longer offered. The disappointing thing, is that this could be an amazing place if even just a little attention to detail is prioritised. Pros: 1. Nice lounge on the third floor, with afternoon wine and canapés. 2. Staff at the pro shop and golf course ( and especially half way house ) were really friendly, and went the extra mile to engage with us. 3. The golf course is amazing ( although the pace of play was really slow, but it being holiday golf, wasn’t really an issue).

Water in all the taps was yellow in colour which was really dangerous and harmful and unhygienic to use for washrooms, baths and basins during the entire stay. Rooms were too far away from the breakfast area and reception area, after number of requests for clean water, they provided only 3 cans of water for child's bath which was not enough to fill up the bath tub, thereafter they provided some days with 5 - 6 cans which was still not enough for bath, washroom, basin, etc. Also few cans itself were not cleaned as it were originally of palm oil. So the water provided through the cans was also not clean and hygienic. A BIG NO TO THIS HOTEL, NOT SAFE, NO PROPER LIGHTINGS IN COMMON AREAS, WORST STAFF, NO GOLF CAR / BUGGY SERVICE AVAILABLE FOR ROOM PICK UP AND DROP.

The quality of the treatments are excellent. Friendly staff members. They go the extra mile. I go there regularly, because we are Oubaai home owners. Will reccomend more therapists. Due to staff shortage, sometimes a problem to get a booking. The Spa manager are well organized and try to help where she possibly can. 10/ 10 for Hitania.

Arrived for the weekend after a long travel to get a room that smell musty and off. Safe didn't work, electric plug was not working. At breakfast you could also see standard way off. Fruit like black in the middle. Dirty bowls standing around between the food on display. Your not allowed to go with your car to clubhouse so we too a shuttle wait nearly 35 min for shuttle. Definitely not impressed!!!!!!

The Resort is located about 10 min from Georfe airport or the N2. Once passed the security gate, you find the reception with a Large entrance hall and many helping hands taking Care of your luggage. Some rooms (suites) are in another building, takes about 5 min walk. We had the junior suite which is fabulous and very spacious. 2 bathrooms, a working Desk, living room and Bath/ bedroom offer lots of space and amenities. Ok, there is only 1 coffee machine, 1 fridge..who needs more? The hotel wasn‘t busy, so the Spa closed at 5 pm and only 2 restaurants offered dinners. Those are pretty simple and „bar“ style, one is the member Lounge, which is in the golf club house, which requires a new safety code from the Gate and is only reachable by car Breakfast was offered in the Main hotel restaurant. We saw crews working on maintenance and upgrades, the Staff is extremely friendly, the price/ value is very balanced- so we don‘t know why there are not more customers..?

WARNING! Booked due to impressive photos. Do no be deceived hotel is very run down. No maintenance in years. No water in fountains. I thought we had arrived at an abandoned hotel when we pulled up. Broken items all around grounds and hotel. Our room had broken items everywhere too. Furniture did not work with layout. Deck furnitureggg needs upgrade. What the… the whole hotel needs an upgrade badly or better maintenance staff or budget. No coffee machine, only instant coffee (which is the worst). Shower would flood room due to the glass surround missing. Only good things were the views from room, staff and that we only stayed one night….. Wish we could get a refund.

The hotel is run down and severely lacking maintenance, whilst we were checking in children were riding through reception on bicycles. No signs of any management. Went to the golf club for drinks and dinner, shocking service, staff “hurry you up” as they want to go home early, food was far from good and order was not taken correctly. Hotel rooms are dirty and run down, net curtains in my room were torn, AC did not work, bed and pillows were horrible. We are on a 10 days trip around Western Cape and this is certainly THE WORST hotel we have stayed in, we will never go back

We went there as part of a group and had lunch and spent the day there Resort The resort entrance is quite authentic with a feeling of african design. You have to take the stairs or elevator to go to the restaurant or common areas as the reception itself is quite elvated from the ground. The hotel landscaping is quite brick style instead of lush garden style. And not everybody will like this design. It does have a swimming pool as wel but you have to find it. There is a restaurant nearby the river/stream. The river is quite uninviting and green/brownish - beware of what's lurking indepth. Food/service The hotel was perhaps overloaded with our group as the service was not there, disconnected and the food was uncooked on the buffet. There is a small greenish area at the main common entrance with a small kids playground. We didn't try the golf experience as we were there for only one day. Overall was not a great experience